Support Services Quiz 1

Who can add a user to a database?

A. General Manager

B. Service Advisor

C. Anyone

D. Service Manager

In which section can you update the number of service bays you have?

A. Appointment Options

B. Services Provided

C. Job Codes

D. Location Information

When will you use the Check-In button?

A. When the asset arrives

B. When it is time to check the asset in

C. When the asset is complete

D. Both A&B

After requesting approval for a vehicle, how long is the tollow up time set to?

A. 30 minutes

B. 2 hours

C. 1 hour

D. 3 hours

In what section do you update the invoice total, date, and number?

A. Breakdown Info

B. Customer Info

C. Additional Info

D. None of the above

Under the notes section, how many possible recipients can you send one note to?

A. 1

B. 15

C. 10

D. 5

I forgot my password. I can't log in. Who can help me?

A. Your DIL administrator

B. Decisiv Customer Service Manager

C. Decisiv Support

D. Direct Supervisor

Where can I go to update customer profile information from within a case?

A. Click the "Cases" link on the left side of the case screen

B. Click the "Assets" link on the left side of the case screen

C. Click the "Customer" link on the left side of the case screen

D. Click the "Contacts" link on the left side of the case screen

A case will not export. Who do I call or contact?

A. The customer involved in the case

B. PACCAR Solutions Support

C. Decisiv Support Services

D. DMS (Dealer Management System)

How do I change the labor rate?

A. "All Cases” screen > “Admin” > “Customize Your Database” > “Labor Rates”

B. “All Cases” screen > “Admin” > “Customize Your Database” > “Price Codes”

C. “All Cases” screen > “Admin” > “Customize Your Database” > “Labor Hours”

D. “All Cases” screen > “Admin” > “Customize Your Database” > “Fixed Labor Time Operations”

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Support Services Quiz 1

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