When a shipment is being delivered what do we do in the meantime?
Ask the delivery person to arrange the boxes by gender and check if every box is in good condition and meant for our store
Ask the delivery person to arrange them by department and look for any box without label
Accept all boxes and sign the POD before all the shipment is delivered
When creating a tester we...?
Unpack the fragrance and place it on PC presentation
Use the MC-40 to scan the item out of our inventory as a tester
Scan the fragrance on the CW to take it out of our inventory
In the GIFT approach, F stands for?
Fill up the sales floor
Finalize the customer's purchase
Follow-up on the customer
When identifying customer's needs it's very important to...?
Keep an open and friendly body language and ask open ended questions
Start with suggestions right after you greet the customer
Offer solutions in case the customer's intrest item is not available
What does PC in our field stand for?
Personal Computer
Personal Car
Personal Care
Postal Code
Intrest item in an outfit is?
Your favourite item
Store's top seller
The item which the customer shows intrest in
In case of sell down when responding to customer's need what do p you do?
Call another branch
Offer alternatives
Apologies and thank the customer
Double check in SR
When doing a transaction on CW it is very important to
Call another associate to help
Take the payment before scanning the items
Give your undivided attention to the customer
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