Ignite Sales Refresher Quiz

1. When booking a water heater install in CMS for an existing customer. What button in CMS should be selected?

2. When cancelling a water heater install in CMS. What option should be selected in the Task Status field?

3. When looking for a customer’s past due balance in CMS. What section in CMS should you review?

4. When booking a tank less site inspection (Non-core) in CMS. What Problem code should be selected?

5. When attempting to retrieve a work order in CMS. What tab should you be using when searching for a work order number?

6. Customers called ignite and would like to upgrade their CPP protection from CPP furnace basic to a trio plan. What note type should be used when noting the customer’s account?

7. When booking a water heater install in CMS at the booking service screen. What option should be selected?

8. When booking a water heater install for a new customer. What button should be selected to set up the service work order in CMS?

9. When booking an electric water heater install in CMS. What should appear in the Call type section on the book service screen?

10. If a customer lives in Enbridge territory, what contract type should be selected in the customer transaction type Field?