Customer Care Wiki Hunt

2. A Customer Care insured calls and notifies us that their child got a permit. They are inquiring on what to do next and if they are covered, which option is the best response?

a. Your child is covered under your policy. Thank you for contacting us.

b. If your child has permission to use your vehicle, they are afforded coverage under your policy. What is your child’s information and I will document our conversation and have the child added on your policy’s renewal.

c. If your child has permission to use your vehicle, they are afforded coverage under your policy. At the point your child becomes licensed, you will need to notify us so we can add the child onto your policy.

d. Until your child is added onto your policy, no coverage is given. Do you have their information so we can add them?

3. Outside of Winooski, Willis Personal Lines –VT, and Spence and Matthews what other agency might a Customer Care CSR handle?

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