Check out guests

What is the first step in the guest check-out process?
Verifying notes on the guest's file and Excel
Going to the guest's folio
Checking if the guest returned rented items
Verify guest's name & room number
Which key command is used to open a guest's bill?
CTR-H
F5
F4
F6
What action should be taken if a guest returns rented items?
Swipe deposits to folio A
Swipe deposits to folio B and remove them
Leave deposits on folio B
Charge the guest for the items
What selection should be used when printing out the bill for the guest?
Select "Line per charge, original description "
Do not select "Change consolidation" box
Print without checking preview
Do not print the bill
What should be done if a guest pays with a credit card?
Count the amount in front of the guest
Make sure to post payment with the correct card type
Pay the bill in cash
Do not print a copy of the bill
How should a guest's account be handled when settled before their departure day/time?
Leave the account open
Lock the account (turn off POS/ phone credit
Check out the account immediately
Leave a note for the manager
Where should the guest's file be placed after check-out?
Keep it with the front desk
Staple it to the room door
Add it to the "check out" pile in the office
Throw it away
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