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Cost of Quality
Define prevention cost?
Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed
Costs incurred in an effort to 'make it right first time'
Costs which are incurred when products, components and services fail to meet quality requirements
Cost which occur when the service has been unsatisfactorily delivered to the customer
Define appraisal cost?
Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed
Costs incurred in an effort to 'make it right first time'
Costs which are incurred when products, components and services fail to meet quality requirements
Cost which occur when the service has been unsatisfactorily delivered to the customer
Define internal failure cost?
Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed
Costs incurred in an effort to 'make it right first time'
Cost which occur when the service has been unsatisfactorily delivered to the customer
Costs which are incurred when products, components and services fail to meet quality requirements
Define externa failure cost?
Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed
Costs incurred in an effort to 'make it right first time'
Cost which occur when the service has been unsatisfactorily delivered to the customer
Costs which are incurred when products, components and services fail to meet quality requirements
Give an example of prevention cost?
Scrap
Inspection and Testing
Customer Complaints
Costs associated with quality planning and engineering
Give an example of appraisal cost?
Inspection and Testing
Costs associated with quality planning and engineering
Scrap
Customer Complaints
Give an example of external failure cost?
Inspection and Testing
Scrap
Costs associated with quality planning and engineering
Customer Complaints
Give an example of internal failure cost?
Inspection and Testing
Scrap
Costs associated with quality planning and engineering
Customer Complaints
Give an example of external failure cost?
Rework
Costs associated with checking the quality system
Process control cost
Failed garuntee
Give an example of internal failure cost?
Rework
Costs associated with checking the quality system
Process control cost
Failed garuntee
Give an example of appraisal cost?
Rework
Costs associated with checking the quality system
Process control cost
Failed garuntee
Give an example of prevention cost?
Rework
Costs associated with checking the quality system
Process control cost
Failed garuntee
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