Worried Bird Windows Orientation

Before Knocking on the door, we clock in through jobber and...

Fill out the 'before the job' section on the fulfillment form

Plug in the hose

Get the 'before the job' signature

The Vans typically need to be turned on every ___________ to prevent the battery from draining.

Hour

2 hours

3 hours

4 hours

Once an up - sale is confirmed with the client, where can you update the final job price in Jobber?

"Job" section

"Line Items" section

"Notes" section

"Client" section

When can you edit the line items (final price) for the Job in Jobber?

Once the job is complete and invoiced, pictures of what things need to be uploaded to "notes" inside the client section?

If you are frustrated with something or would like to see a change in the way the company operates...

Keep it to yourself and don't tell anyone... Problems go away if you don't bring them up

Talk bad about your boss and secretly stick your gum underneath the seat in the van

Talk to your boss immediately, and let him know what you are feeling

Go home and call it a day

You are finishing up a job at 530p in November, and still haven't done a touch - up / check of all the exterior windows. You should...

Call it a day and let the client know we can come back and do a touch up if needed

Use the portable lights in the van to finish the touch up on the spot

Don't tell anyone... Problems go away if we ignore them

The Fastest Way to make the most $ as a technician is to...

Up-sell and complete a rescreening

Up-sell and complete a screen cleaning

Up-sell and apply Rain Guard

Sell and sign a membership agreement

The 2nd fastest way to make the most $ as a technician is to....

Up - sell and complete a rescreening

Up-sell and complete a screen cleaning

Up-sell and apply Rain Guard

Sell and sign a membership agreement

Out of the following options, what is your highest earning up -sell

10 screen cleans

5 rescreens

Rain Guard

3 Restorations ($10 / pane)

When somebody brings up a concern or complaint, your first job towards resolution is to

Convey your point of view

Defend yourself and the company

Agree with them

If something is broken in their yard, Worried Bird would like you to do which of the following?

Take a picture and / or show the item to the client

Try and repair it

Ignore it and do your job, which is to clean windows not worry about light fixtures or garden gnomes

When cleaning an expensive house, remember to...

Check out the garage for nice cars

Be professional

Ask the lady for $ so you can go to the Olympics

The two most common problems with using the pure water system are...

Sometimes the corners and edges aren't scrubbed well enough and there is sometimes streaks or drips from the upper soffit / rubber seal

Our hose doesn't reach far enough to get water from the house and the droplets sometimes leave a residue

Your rhomboids get huge, and people comment on them while you are trying to complete your job, which is very distracting

It's extremely fast once you set it up, and the results can be excquisite

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Worried Bird Windows Orientation

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