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Worried Bird Windows Orientation

We clean windows based off a set price per
Window
Pane
House
Hour
A walkthrough is best completed...
Before the job
During the Job
After the Job
Before Knocking on the door, we clock in through jobber and...
Fill out the 'before the job' section on the fulfillment form
Plug in the hose
Get the 'before the job' signature
The Vans typically need to be turned on every ___________ to prevent the battery from draining.
Hour
2 hours
3 hours
4 hours
Up - Sales get you a ____% commision
0%
25%
50%
75%
100%
Once an up - sale is confirmed with the client, where can you update the final job price in Jobber?
"Job" section
"Line Items" section
"Notes" section
"Client" section
When can you edit the line items (final price) for the Job in Jobber?
Before marking "complete"
After marking "complete"
Doesn't matter
On a rain day
Any of the above
Once the job is complete and invoiced, pictures of what things need to be uploaded to "notes" inside the client section?
Front of the house
Any damages
Unexpected Obstructions
The Check (if they paid with a check)
Front of the fulfillment form
All of the above
If you are frustrated with something or would like to see a change in the way the company operates...
Keep it to yourself and don't tell anyone... Problems go away if you don't bring them up
Talk bad about your boss and secretly stick your gum underneath the seat in the van
Talk to your boss immediately, and let him know what you are feeling
Go home and call it a day
Restorations are included with the 5 step process
True
False
Medium Grade Hard Water treatment includes all but the following
Sheer Terror
Scrubbie
Steel Wool
Razor
 
Check the Water Tanks using the TDS meter (ppm counter) every
Day
Few days
Week
Month
You are finishing up a job at 530p in November, and still haven't done a touch - up / check of all the exterior windows. You should...
Call it a day and let the client know we can come back and do a touch up if needed
Use the portable lights in the van to finish the touch up on the spot
Don't tell anyone... Problems go away if we ignore them
The Fastest Way to make the most $ as a technician is to...
Up-sell and complete a rescreening
Up-sell and complete a screen cleaning
Up-sell and apply Rain Guard
Sell and sign a membership agreement
The 2nd fastest way to make the most $ as a technician is to....
Up - sell and complete a rescreening
Up-sell and complete a screen cleaning
Up-sell and apply Rain Guard
Sell and sign a membership agreement
Out of the following options, what is your highest earning up -sell
10 screen cleans
5 rescreens
Rain Guard
3 Restorations ($10 / pane)
People believe more in what they...
Hear
See
When somebody brings up a concern or complaint, your first job towards resolution is to
Convey your point of view
Defend yourself and the company
Agree with them
If something is broken in their yard, Worried Bird would like you to do which of the following?
Take a picture and / or show the item to the client
Try and repair it
Ignore it and do your job, which is to clean windows not worry about light fixtures or garden gnomes
When cleaning an expensive house, remember to...
Check out the garage for nice cars
Be professional
Ask the lady for $ so you can go to the Olympics
The two most common problems with using the pure water system are...
Sometimes the corners and edges aren't scrubbed well enough and there is sometimes streaks or drips from the upper soffit / rubber seal
Our hose doesn't reach far enough to get water from the house and the droplets sometimes leave a residue
Your rhomboids get huge, and people comment on them while you are trying to complete your job, which is very distracting
It's extremely fast once you set it up, and the results can be excquisite
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