Week 1 - Day 1 - EP Team

Would the following statement be appropriate when speaking to a customer? “Unfortunately, I’m not trained on that product”?

What do you do if you have an SBI collab request out to someone and they have not responded within 15-30 min?

With the Open dashboard continuously up, how often should you check the status of existing cases?

Utilization needs to be managed by tracking Customer Facing Time (CFT), What is the Knowledge Base article number related to how to do this?

Who should you contact if you are having an issue with one of your Avaya tools?