Zelle Disputes
Zelle Disputes Challenge
Test your knowledge about Zelle disputes with our comprehensive quiz! This quiz is designed to enhance your understanding of common issues that arise in Zelle transactions, including disputes, scams, and regulations.
Answer questions related to:
- Fraud transactions
- Dispute processes
- Regulatory compliance
- Case management
When a member is scammed and the counter party is Out of Network, we immediately hold member liable:
True
False
If member is disputing a fraud transaction from 2021, we should:
Hold member liable since its past 120 days
Call member for more information
Create EFC case
Modify the EWL to Fraud
Under what category in View Documents can you find the Send Money Terms of Service:
Deposits
Consumer
General
Correspondence
Which of the following is considered a token:
Member's Name
Phone Number
Member Number
Counter Party Bank
When creating a CRM for payment sent to Incorrect Recipient, what type of case should we create?
Fraud Research Case
Dispute Case
Payment Research Case
What system do we use to provide provisional/permanent credit?
Portal
Fidelity
IMM
Enterprise Work List
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