Counseling

1. If a client’s mother calls asking if her daughter has received services at Woman’s New Life Clinic what would be the correct response?

A. I cannot confirm or deny confidential information without a client’s written authorization.

B. Yes! You’re going to be a grandmother!

C. Ask the mother if her daughter has given permission to release her protected health information. If so, provide the requested information.

It is acceptable for a client to only consent to counseling/support and then decide she wants a pregnancy test without checking it on the consent form.

True

False

1) When requesting a child's written consent for providing preventive counseling or treatment, Woman’s New Life Clinic shall comply with which of the following:

Nothing, WNLC cannot treat minors

Inform the minor that WNLC will break confidentiality and tell her parents about the potential pregnancy.

Advise the minor of the purpose and nature of the preventive counseling or treatment.

All of the above

The proper person to report to, when neglect or abuse is within the home, is the WNLC Sanitation Director.

True

False

If the client (or a person with the client) is threatening to harm a staff member, the staff member shall immediately call 911. If the staff member is unable to call 911, she shall use the page button and say the emergency code word: HENSHAW.

True

False

In the case of a minor, we cannot call the parent/guardian due to confidentiality.

True

False

If a client on the phone presents with suicidal ideation, staff is to put the caller on hold and get a counselor immediately. ONLY the counselor can talk with the caller.

True

False

Where is the public meeting place for Baton Rouge staff in an emergency

Salvation Army

Goodwood Blvd and Colonial Drive

Zoe's Kitchen

Sarah's home

Where is the public meeting place for New Orleans staff in an emergency?

Superior Seafood

Goodwood Blvd and Colonial Drive

Salvation Army

Nowhere: there is no safe public place in New Orleans

How many times should the counselor try to contact client if she does not answer

If a client presents as a returning client, she can meet with any counselor.

True

False

Upon completion of first visit, the counselor will invite the client to complete:

A. A tip for the counselors.

B. A prayer card.

C. Nothing, they are free to leave.

D. An Exit Interview form, of which a minimum of 25 exit interview will be pulled and examined by the Clinic Manage twice a year.

If a client has received services at WNLC for a prior pregnancy they will need to…

A. Nothing, they should already have an EHR folder with their information

B. Fill out a new consent form and privacy policy at the beginning of their visit.

C. Be given a free class on fertility awareness, “you again??”

D. We do not see repeat clients.

A client will be deemed inactive if they meet any of following criteria EXCEPT:

A. A client does not desire a follow up (verbally or on the Exit Interview)

B. The staff has been unable to reach the client.

C. The client was an Atlanta Falcon’s fan.

D. The baby has been born and the client no longer perceives a need for WNLC services.

If a client desires more information about adoptions the counselor should…

Provide a list of various adoptions agencies that have been pre-approved to provide long-term support for the birth mother

Call around and ask if there is a referral fee given to the counselor before giving info to the client.

Offer to adopt the baby.

None of the above

If due to rare circumstances, a client should be seen by a counselor after hours the counselor should:

This is prohibited.

Should take necessary safety precautions and lock up behind client when they arrive, but show client how to leave if they need to.

Ask client if they can meet at Starbucks instead.

Refer the client out.

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