December Quiz 2
December Quiz - Patient Interaction Protocols
Test your knowledge on patient interaction protocols in our December Quiz! This quiz covers essential guidelines that healthcare professionals need to follow when dealing with patient inquiries and appointments.
- 10 thought-provoking questions
- Multiple choice and open-ended formats
- Perfect for healthcare staff and students
If a patient is returning from nurse triage, we can still book them with a new provider.
True
False
What call flow do we use if a patient wants to reschedule an appointment within 3 hours of calling?
Patient Specific Question
Reschedule Appointment
Cancel Appointment
Message to Provider
We don't need to cancel an appointment that starts within 2 hours if they are rescheduling.
True
False
We don't need to check HIPAA for a parent of an 18 year old before giving out information.
True
False
If a 17 years old patient is calling to book their own appointment, we use the adult scripts.
True
False
If a patient tested positive for COVID since booking an appointment that is set for tomorrow, we
Warm transfer to the office so they can relay their individual policy.
Cancel their appointment.
Reschedule them for a virtual appointment.
Send a message to the provider.
If a patient tested positive for COVID since booking an appointment that is set for next week, we
Warm transfer to the office so they can relay their individual policy.
Cancel their appointment.
Reschedule them for a virtual appointment.
Send a message to the provider.
A patient needs an active MyChart to do a MyChart visit.
True
False
What page of the KA shows you how to find the office's epic department name for their pools?
Page 5
Page 2
Page 10
Page 9
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