Maintenance Check 3/16 - 3/23

What is your name?

Where can a coach find out the price per minute for the user/client they are talking to?

Is there a script for when a client says they don't have a card?

On-site consultations take priority over new-user phone calls

When should a coach let a client know about their balance?

If you need to adjust the timer by 5 minutes (adding 5 minutes) because you forgot to start the timer, what would that command look like? Please type it as you would on the site

If you're trying to ask a question on slack to the coaches who are online (/available), who would you tag?

For a new phone user, after letting them know about the service, what is the first thing you should ask?

After telling the user how the service works and the user agreeing to start the trial, what should you do next? (After asking for their age and verifying they're older than 18 + setting their age)

It's okay to answer 1-2 questions right after a coaching session ended

It's okay to not help a client reach a certain goal if you think it's hopeless

If you do a consultation where it's completely not worth an automatic funnel saver after 15 min inactivity, what command would you use? (Write it exactly as you would on the site)

Within how long does it take for the authorization balance to be back on the card?

It's okay to call a user's phone number (with keypad) on skype with the company account

When a client clicks "Automatically Replenish When I'm Out" then the bundle they clicked on will automatically replenish

If you're hosting a consultation and there are more knocks coming in, you should host the consultations that are knocking and juggle between the consultations (even if you're not comfortable with it)

How do you think you did on this knowledge check? Please rate 1-10 and feel free to leave any comments