CIS - ITSM 3

Which module to use in order to configure creating requests via email?
Request Management > Email > Inbound Action
Request Management > Inbound Action
System Policy > Inbound Actions
System Policy > Email > Inbound Actions
Which of the following is used to determine which users can see certain catalog items?
User Criteria
UI Policies
Roles
ACL
When does the CAB Date get auto-populated in the change request form?
When change is added to a CAB meeting agenda.
When state changes to Authorize.
CAB Date is never auto-populated. It should be set manually.
When state changes to Assess.
What will be the new state once you click on the "Confirm" button in the problem form?
Closed
Resolved
Root Cause Analysis
Fix in Progress
Which of the following can the end user see in the related search result?
Open Problems
Open Incidents
Resolved Problems
Knowledge Articles
Resolved Incidents
What is the relationship between User table and Location table?
Many-to-many
One-to-many (one user can have many locations)
One-to-one
One-to-many (one location can be assigned to many users)
Which of the following are valid problem states?
Pending
New
On Hold
On Hold
Which one of the following is the minimum role needed in order to delete a knowledge base?
Knowledge manager
Knowledge admin
Nobody can delete a knowledge base
Admin
Which module can you use to see a list of search keywords used to search for articles in knowledge base?
Knowledge > Administration > Keywords
Knowledge > Administration > Search Log
Knowledge > Administration > Search History
Knowledge > Administration > Search
What will be the new state once you click on the "Start Fix" button in the problem form?
Root Cause Analysis
Assess
In Progress
Fix in progress
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