CIS - ITSM 3 | Take the Quiz

Which module to use in order to configure creating requests via email?

Request Management > Email > Inbound Action

Request Management > Inbound Action

System Policy > Inbound Actions

System Policy > Email > Inbound Actions

Which of the following is used to determine which users can see certain catalog items?

User Criteria

UI Policies

Roles

ACL

When does the CAB Date get auto-populated in the change request form?

When change is added to a CAB meeting agenda.

When state changes to Authorize.

CAB Date is never auto-populated. It should be set manually.

When state changes to Assess.

What will be the new state once you click on the "Confirm" button in the problem form?

Closed

Resolved

Root Cause Analysis

Fix in Progress

Which of the following can the end user see in the related search result?

What is the relationship between User table and Location table?

Many-to-many

One-to-many (one user can have many locations)

One-to-one

One-to-many (one location can be assigned to many users)

Which of the following are valid problem states?

Pending

New

On Hold

Which one of the following is the minimum role needed in order to delete a knowledge base?

Knowledge manager

Knowledge admin

Nobody can delete a knowledge base

Admin

Which module can you use to see a list of search keywords used to search for articles in knowledge base?

Knowledge > Administration > Keywords

Knowledge > Administration > Search Log

Knowledge > Administration > Search History

Knowledge > Administration > Search

What will be the new state once you click on the "Start Fix" button in the problem form?

Root Cause Analysis

Assess

In Progress

Fix in progress

CIS - ITSM 3