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November Quiz 2020

Generate an image of a customer service representative assisting a customer at a service desk with various promotional materials in the background.

November 2020 Customer Service Quiz

Test your knowledge on customer service protocols and account management with our November 2020 Quiz! This engaging quiz features various questions that challenge your understanding of customer interactions, account upgrades, and service policies.

10 Questions covering essential customer service topics
Multiple-choice and open-ended formats
Designed for anyone interested in improving their service skills

10 Questions2 MinutesCreated by HelpfulGuide314

Customer needs to visit _____ to upgrade his wallet account to L2

Head Office

Branch

Customer needs to call at helpline by his registered number for _____

Activations & Requests

Every Query

Blockings and complaints

Paypak Classic Debit Card can be used on POS and for internet shopping.

Yes, can be used on Both

Can only be used on POS

Finca has just started its credit card facility.

No. Its wrong

Yes, from January onwards

LUMS fee can be paid through simsim.

Agree

Disagree

"Call will be recorded to improve the standards of quality" is the main statement to be verbalized in _____

Inbound Call

Outbound Call

If he/she marks the card as HOT (permanently block), then he/she will not be able to use his card again.

TRUE

FALSE

Wallet account's pin can be reset from _____

Helpline

From SimSim App it self

Both

Asking customer's cnic number while lodging any request is _____

Not Mandatory

Mandatory

Please explain 'Permanent Card Blocking through CC'

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