First-party vs third-party service centre
Service Centre IQ: First-party vs Third-party
Are you uncertain about the best option for repairing your favorite devices? Take our quiz to discover what consumers are thinking about first-party and third-party service centres. Your responses will help us understand industry trends and customer preferences.
- Assess your own thoughts on device repairs.
- Gauge the value of warranties.
- Share your unique experiences and challenges.
Which age group do you belong to?
10-18 years
19-27 years
28-36 years
37 years and above
Do you currently own an Apple or Microsoft device?
Yes
No
For what type of devices would you purchase an extended first party warranty?
Tablet
Smartphone
TV
Notebook/Laptop
Are you currently subscribed to any first-party extended warranty services?
Yes
No
What price range are you willing to pay for the repair of your device?
10% to 20% of the device cost
20% to 30% of the device cost
30% to 50% of the device cost
50% to 80% of the device cost
How long would you prefer your devices warranty to be?
12 months
24 months
30 months
36 months
Have you ever faced an issue with your device, and got it repaired from a service centre?
Yes
No
Where do you usually get your device repaired?
First-party service center (e.g. Apple Store)
Third-party service center (e.g. AppleForce)
I fix my own devices, by purchasing the parts online
Do you trust third-party service centres?
Yes
Maybe
No
Are first-party warranty repair costs worth repairing your device?
Yes
Sometimes
No, they are too costly
Would you get your device repaired from a third-party service centre if it saved you money?
Yes
Maybe
No
Have you faced issues with first-party service centres denying service for some specific parts in your damaged device?
Yes
No
16. How bothersome on a scale of 1-10 do you find the identification process and the waiting time in first-party service centres?(With 1 being least likely & 10 being most likely)
1
2
3
4
5
6
7
8
9
10
20. Do you expect a service centre to provide a warranty for the service they have provided? If yes, how long would you like the warranty period to be?
No
Yes, 1 month
Yes, 2 months
Yes, 3 months
Yes, 6 months
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