Australia The Journey Ahead - TRIVIA NIGHT
Australia The Journey Ahead - Trivia Night
Test your knowledge about the world of Australian cruising with our exciting trivia quiz! This quiz includes 11 carefully crafted questions covering various aspects of cruise operations and customer service.
- Engaging multiple-choice format
- Challenging questions designed to enhance your learning
- Perfect for team-building and group activities
What type of vaccines does RCG accept?
Pfizer, Moderna, Johnson & Johnson, AstraZeneca
Sputnik, Pfizer, Moderna, Johnson & Johnson, AstraZeneca
Sputnik, Moderna, Pfizer
What type of FCCs can be added through the FR Tool in Legasuite?
Goodwill, CWC and GSS FCC
Medical, Goodwill, CWC, and GSS FCC
CWC and GSS FCC
What is the first question in our customer satisfaction survey?
Please rate your overall call experience with the agent that assisted you.
Please rate how courteous and professional our cruise specialist was.
Did our cruise specialist provide you with all the information you needed
What is our current target for CSAT Overall satisfaction and Participation rate?
95% Satisfaction and 24% Participation
90% Satisfaction and 23% Participation
93% Satisfaction and 24% Participation
95% Satisfaction and 25% Participation
Which one is NOT a required unknown that you need to verify on every call interaction?
Pre-Cruise Email
Bedding Configuration
Pre-Cruise Phone Number
Emergency Contact Number
Not leaving a remark on the reservation you created/serviced, only gives you a Missed Target.
True
False
When applying a CWC/GSS FCC, the full amount will be applied as a discount
True, all applied as discount
False, 20% as a discount and 80% as payment
False, 80% as a discount and 20% as payment
We no longer have a “book by / redeem by” deadline on CWC FCC. Can be used for any sailing that departs within a year of your original sail date, or by April 30, 2023.
True
False
After 2 minutes on hold we should return to our guest/travel partner, and if necessary, request if we can have additional 2 minutes on hold for a resolution?
False
True
When we receive a Sales call, how many attempts should we make to complete the sale?
1
2
3
4
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