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Chapter 9 CCT324 (Conflict & Negotiation)

"Splitting the difference" would be used by which of the following conflict management strategies?
Avoiding
Yeilding
Problem solving
Forcing
Compromising
Conflict meets the criteria of constructive conflict when it
Increases tensions to stimulate creativity and improves the quality of decisions.
Encourages interest and curiosity of members.
Increases tensions to stimulate creativity.
Improves the quality of decisions and encourages interest and curiosity of members.
Improves the quality of decisions.
Knowing how conflict is ________ is important in determining ways to resolving it.
Impacting the values of the conflict parties
Perceived by those surrounding the conflict
Defined by the conflict parties
Being suppressed by management
Categorized by outcomes
Mediation is a strategy that
Brings a panel of peers together to adjudicate and solve the problem.
Brings people together with a third party to solve the problem.
Brings people together formally to talk about personalities.
Brings an impartial third party to dictate the solution.
Brings an impartial third party to help negotiate a solution.
Relationship conflict is
Related to differences in perspectives
A divergent hierarchy of goals
Impersonal and based on issues rather than a personality
Emotional and aimed at a person rather than an issue
A consequence of the requirements of a job
Which of the following is also a potential source of the conflict?
Interdependence of groups
Where group or department members are older
Lower turnover that does not affect group performance
Specific direction/definition of responsibility for actions
Structural conflict is not a possible issue.
Why are individual attitudes toward conflict so important?
The individual is the smallest unit of measurement
These attitudes are variable and inconsequential.
These attitudes define the set of possible settlements.
These attitudes do not change.
These attitudes define the structural elements in conflict.
Within the five identified conflict management strategies, 'accepting the will of the other party' is
Avoiding
Problem solving
Forcing
Yielding
Compromising
Within the five identified conflict management strategies, balancing all concerns to reach a solution is termed
Problem solving
Avoiding
Forcing
Compromising
Yielding
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