Chapter 9 CCT324 (Conflict & Negotiation)

"Splitting the difference" would be used by which of the following conflict management strategies?

Conflict meets the criteria of constructive conflict when it

Increases tensions to stimulate creativity and improves the quality of decisions.

Encourages interest and curiosity of members.

Increases tensions to stimulate creativity.

Improves the quality of decisions and encourages interest and curiosity of members.

Improves the quality of decisions.

Knowing how conflict is ________ is important in determining ways to resolving it.

Impacting the values of the conflict parties

Perceived by those surrounding the conflict

Defined by the conflict parties

Being suppressed by management

Categorized by outcomes

Mediation is a strategy that

Brings a panel of peers together to adjudicate and solve the problem.

Brings people together with a third party to solve the problem.

Brings people together formally to talk about personalities.

Brings an impartial third party to dictate the solution.

Brings an impartial third party to help negotiate a solution.

Relationship conflict is

Related to differences in perspectives

A divergent hierarchy of goals

Impersonal and based on issues rather than a personality

Emotional and aimed at a person rather than an issue

A consequence of the requirements of a job

Which of the following is also a potential source of the conflict?

Interdependence of groups

Where group or department members are older

Lower turnover that does not affect group performance

Specific direction/definition of responsibility for actions

Structural conflict is not a possible issue.

Why are individual attitudes toward conflict so important?

The individual is the smallest unit of measurement

These attitudes are variable and inconsequential.

These attitudes define the set of possible settlements.

These attitudes do not change.

These attitudes define the structural elements in conflict.

Within the five identified conflict management strategies, 'accepting the will of the other party' is

Within the five identified conflict management strategies, balancing all concerns to reach a solution is termed

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