SERU Assessment Section 3 This is a practice assessment and not a mock test. For mock test and guidance with your preperation, please contact us on 07551808946.

As a London PHV driver, from whom you can accept a booking?

A Licensed London PHV Operator

An unlicensed London PHV Operator

Any operator regardless of their location

Any operator that uses app

As a London PHV driver, you can only carry out bookings that you have received from a licensed London PHV operator. Which of the following is correct in regards carry out these booking in a vehicle?

You must carry out these bookings in a London licensed PHV that has PHV licence discs on display (unless exempt).

You can carry out these bookings in any car of your choice.

You can carry out theses bookings in private car or licensed PHV.

You should never accept a booking from an unlicensed operator. What should you do if are in any doubt about an operator?

If you are in any doubt you should ask the operator for their operator licence number and check their details using the online licence checker tool.

If you are in any doubt, you should contact TfL for the operator’s licence number and check their details using the online licence checker tool.

If you are in any doubt, you should contact the police for the operator’s licence number and check their details using the online licence checker tool.

It is important to remember that a PHV is not a taxi (black cab). What does this mean?

You are allowed to pick people up on the street or at stations or airports with or without a booking through a licensed operator. This includes the street outside your operator.

You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. This includes the street outside your operator.

You are not allowed to pick people up on the street or at stations or airports unless they have booked you through a licensed operator. But you can pick up poeple from the street outside your operator without a booking.

It is against the law to...

To give any sign or say anything to a member of the public that suggests that you are available for hire, without a booking.

To hand out a business card with the number of your operator on it or you can provide other contact details such as a website.

To ignore a request for pick up from the street by a member of public.

It is important to remember that a PHV is not a taxi (black cab). This means that:

You must allow any passenger to enter your vehicle before you have received the booking from your operator

You must not allow any passenger to enter your vehicle before you have received the booking from your operator

You can allow any passenger to enter your vehicle before you have received the booking from your operator

You must not encourage any member of the public to approach you or your PHV if they don’t have a valid booking. If someone does come up to you, what should you do?

You are allowed to pick them up and complete the journey without booking from a licensed operator.

You are allowed get them to come inside the car and then ask for their booking details with a licensed operator.

You are allowed to hand out a business card with the number of your operator on it or you can provide other contact details such as a website.

If your operator has a licence to operate from a late night venue,(e.g. a pub or nightclub) the operator can only take bookings inside the venue at the booking location specified on their licence. You may be committing an offence and could be prosecuted if you

do not accept a fare if the passenger has not booked the journey through a licensed London operator

are unable to complete a journey booked by a passenger through a licensed London operator

approach people on the pavement or outside a late night venue to offer them private hire services

If a customer approaches you when you are waiting on the street or outside a late night venue or any other place,

then you should tell them ask them to come inside the car quickly, agree a fare and complete the journey

then you should tell them to contact a licensed private hire operator to make a booking

then you should report them to police immediately

As a licensed PHV driver, you should have respect for the area you are working in. You also should not behave in an anti-social manner which means…

You do not leave litter in the street or road, do not go to the toilet in a public place, and do not leave your engine running

You can leave litter in the street or road, go to the toilet in a public place, and leave your engine running

If TfL or the police get complaints about driver behaviour...

it is highly likely that they will ignore the complaints

they will investigate and, depending on the sort of complaint they receive, it could result in licensing action or prosecution

they may or may not investigate and, depending on the sort of complaint they receive, it could result in licensing action or prosecution

A PHV driver should not wait in local car parks or residential streets. Remember that the taxi ranks at Heathrow Airport and London City Airport are for licensed taxis (black cabs) only

You must not stop, wait, pick up or drop off passengers at the airport taxi ranks

You can stop, wait, pick up or drop off passengers at the airport taxi ranks

You should ask a police officer before stopping, waiting, picking up or dropping off passengers at the airport taxi ranks

Airports are private property and can make their own rules (byelaws) about taxis and PHVs. Heathrow Airport has its own set of byelaws. You should know about these in case you get a booking to or from the airport.

False

True

You cannot enter Heathrow Airport to pick up passengers unless you have a booking from your operator or you are parking in an official car park or the PHV Authorised Vehicle Area to wait for a booking.

When picking up passengers you must always use an official car park

When picking up passengers you must always use the drop off area

When picking up passengers you may use the bus stops/taxi ranks

As a London licensed PHV driver, in a London licensed PHV, you may carry out a private hire booking (accepted by a licensed London PHV operator) where the pick-up point and/or the destination for the journey is outside Greater London as long as...

The booking has been accepted by a licensed local operator

The booking has been accepted by a licensed London PHV operator

The booking has not been accepted by a licensed London PHV operator

If you have any doubt about a private hire booking (accepted by a licensed London PHV operator) where the pick-up point and/or the destination for the journey is outside Greater London

If you have any doubts about whether the journey is legal or not, you should ask your operator.

If you have any doubts about whether the journey is legal or not, you should contact TfL immediately.

In regards to the fare for the booking

You are responsible for either agreeing a fare for the journey with the passenger or giving them an accurate estimate before a journey starts

Your operator is responsible for either agreeing a fare for the journey with the passenger or giving them an accurate estimate before a journey starts

The fare must be agreed by your operator in line with the TfL’s fare policy for PHVs

TfL has no power to set or control the fares charged by PHV operators. However, it is important that all customers understand the fare they are going to be charged. If your passenger decides to change the destination of their journey and/or asks you to pick up extra passengers and/or has extra luggage

You should tell your operator as soon as it is safe for you to do so. Your operator will then be able to update the fare or estimated fare for the journey

You should not tell your operator and continue the journey and charge customer a little extra money at the end of the journey

You should speak to the customer and agree the fare or estimated fare for the journey

What should you do if the passenger disagrees with the fare or unable to pay?

You should tell the passenger that they must pay the agreed fare otherwise you will call the police

You should check with your operator what to do if your passenger disagrees with the fare or is unable to pay it at the end of the journey

You should stop the car immediately and ask the passenger to leave the care immediately

At the end of the journey, you should remind passengers to make sure they have not left anything behind. You should also check your vehicle for lost property after every journey. What should you do if you find a lost property?

If you find any lost property you should take it back to your operator. The operator will keep the property and make a record of it. By law your operator must keep a record of any items of lost property they hold.

If you find any lost property you should take it home and wait for the passenger to contact you

If you find any lost property you should donate it to a charity

Terrorist attacks can happen at any time or any place without warning. What should you do if you are suspicious of an unattended item in your vehicle?

You should take the item to your PHV operator and ask them to contact the police

You should leave the item on the street and continue with your job

You should call the police immediately on 999 and follow their instructions

Be aware of what is going on around you and of anything that seems different or unusual or doesn’t feel right, or anyone that you think is acting suspiciously. It could be someone you know, a passenger or even someone or something you notice when you are driving that doesn’t feel quite right. What is the correct form of action you can take?

You can report your concerns about suspicious activity to the confidential police anti-terrorist hotline on 0800 789 321

You can report your concerns about suspicious activity to the confidential police anti-terrorist hotline on 999

You can report your concerns about suspicious activity to the nearest police station

When an operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason. There may be situations where you do not feel able or safe enough to take passengers. What is a good example of such situation?

If the passenger is disabled or they are travelling with assistance dog

If a passenger is carrying open bottles or cans of alcohol or anything dangerous or inflammable, or if they are acting in a violent or offensive way

If the passenger is a little late for their pickup

When an operator has accepted a booking and you have agreed to carry it out, you should carry out that booking unless you have a very good reason. If you do refuse to carry out a booking, how should you communicate this to the passenger?

If you do refuse to carry out a booking be polite and explain why. This could help avoid a complaint.

You do not need to say anything, you just drove off

If you do not need to be very courteous, just be straight forward to the passenger with the reason

In regards to cancelling a booking, what is a correct form of action?

You do not need to tell the operator, just inform customer.

Make sure you tell your operator the full reasons why you did not carry out the booking. Because the operator accepted the booking, the operator is also responsible for either arranging for another driver to carry out the booking or to make it clear to the passenger that it has been cancelled.

You do not need to tell anyone about it at all

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SERU Assessment Section 3

This is a practice assessment and not a mock test. For mock test and guidance with your preperation, please contact us on 07551808946.