Recalls - Follow Up Inbox
Patient Recall Management Quiz
Test your knowledge about managing patient recalls effectively in a medical practice. This quiz is designed to help receptionists and medical staff understand the essential processes and protocols for handling patient follow-ups.
- 10 multiple-choice questions
- Covers urgent and non-urgent recall procedures
- Improve your skills in patient management
The Follow Up Inbox manages patients:
Returned results, is used to book recall appointments for patients with clinically significant results.
Appointments
Accounts
Medical History
I am not sure
When should receptionists conduct urgent and non-urgent recalls?
Weekly
Daily
When they have time
Recalls are not a receptionists responsibility
I do not know
When using the Follow up Inbox it is important to bring up ................... Results first?
Reminders
Urgent
Non-Urgent
Contact Notes
I do not know
Should receptionists add/record a contact note when attempting to contact a patient about a recall?
I do not know
No this is not important
Sometimes
Yes, this is essential
Only if the patient doesn't answer
Only when book the patient in for an appointment
How many contact phone attempts should take place, prior to sending a recall letter?
One
Three
Two
Four
None
I am not sure
When sending urgent and non urgent recall letters by post, do you send via...
Normal Post
Registered Post
Deliver the letter in person
I am not sure
Email the letter to the patient
Ask the patient to collect the letter
Should receptionists mark results as 'given'?
Yes
No
Sometimes
I do not know
When booking a patient in for a recall, receptionists should aim to....
Book the patient in with any GP available
Book the patient in with their regular GP
Book the patient in with the nurse
I do not know
Book the patient in with who they are requesting to see
If the status says 'given'...this means?
I have to contact the patient to book them in for results
I do not need to contact the patient as their results have been 'given'
The patient needs to contact the clinic
I do not know
After completing the 'urgent' recalls, what do you do next?
Continue with reception tasks
Nothing
Bring up the 'non-urgent' recalls and complete this list
I don't know
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