Which of the below is not part of customer centricity cycle…
A- Understand the customer
B- Remuneration to customer
C- Identify clear action areas
D- Review & reinvent process/product
At Asian Paints Limited, Customer Complaints are isolated how below categories …..
4
2
8
5
Product Complaints Accounts with ….
A- Hard Settling
B- Shade variation / difference
C- Bad Odour
D- All of the above
Slow drying is which type of complaint…
A- Packing complaint
B- Product complaint
C- Option A & B
D-All of the above
Which of below is non-plant actionable packing complaint ….
A- Short Material in container/carton
B- No Label on container
C- Wrong Label on container
D- None of the above
Which document describes Guidelines for investigation of Product Complaints…
A- [MF][MAT][18]
B- [MF][MFG][15]
C- [MF][QSM][04]
D- [MF][MFG][85]
Which document describes Guidelines for Classification of Packing Complaints…
A- [MF][MFG][15]
B- [MF][MFG][74]
C- [MF][QSM][04]
D- [MF][QSM][74]
Which of the below QR isn’t Applicable for CAPA of customer complaints….
A- [QR][QSM][007]
B- [QR][MFG][015]
C- [QR][MFG][031]
D- [QR][QAS][018]
How many packing complaint raised in FY 2016-17 for Khandala plant due to short material in container / carton…
15
5
55
None of the above
Identify incorrect actionable for addressing complaints on account of Short material in container/carton…
A- Installation of weighing balances on all packing lines
B- Modification in logic of carton checkweigher
C- New sensor placed near rejection station
D- None of the above
Addition of Rocima in overhead tank in auto mode is actionable of complaints on account of…
A- Shade variation
B- Hard settling
C- Bad odour
D- Sand like particles
Identify incorrect actionable to address Bad odour complaints…
A- Tracking UV units running hours
B- Chlorine Hypo dosing to the tune of 1 ppm
C- Viscosity specification changed
D- Water testing frequency for MBT changed
Release of new formulation for AMC Majenta is actionable for addressing which complaint…
A- Sand like particles
B- Fungus growth
C- Hard settling
D- Peeling
In FY 2016-17 , 1 batch was frozen due to….
A- Drying issue
B- Wrong MRP printed
C- Shade variation / Difference
D- Bad Odour
Hygiene requirements are mentioned in ….
A- [MF][MFG][77]
B- Option A & C
C- [WI][MFG][06]
D- [QR][MAT][77]
Definition of ‘ACD’ rule is….
A- Average of net quantity is equal to or more than quantity declared
B- Declaration on the label should be as per MF MAT 18
C- Error in deficiency in none of the sample packages exceeds
D- All of the above
€˜C’ rule should be followed as per guidelines mentioned in …
A- [MF][MAT][18]
B- [MF][SAL][04]
C- [WI][MFG][86]
D- [WI][MFG][74]
Which of the below is Customer Centricity Newsletter…
A- KSHITIJ
B- Huddle
C- Nucleus
D- None of the above
ACD Rule - PC compliance for WPB in month of Nov'16 was...
98.8 %
98.68%
99.43%
98.86
€˜D’ rule should be followed as per guidelines mentioned in …
A- [MF][MFG][18]
A- [MF][MAT][18]
A- [MF][MAT][80]
D- None of the above
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