Preppin for pep
Prepping for Pep Quiz
Test your knowledge and understanding of the Pep retail processes with our engaging quiz designed specifically for team members. This quiz covers essential topics, including markdowns, inventory management, and visual merchandising.
- 50 challenging questions
- Multiple-choice and checkbox formats
- Designed for retail staff and managers
What day does Peptalk get communicated to stores?
Tuesday
Wednesday
Thursday
Friday
What day do CAYG Markdowns and Grab it changes go live in stores?
Tuesday
Wednesday
Thursday
Friday
Which 3 steps would you take to action CAYG Markdowns?
Print off CAYG list and identify products
Remove items from shop floor
Markdown using Pathfinder and was/now stickers
Leave in situ and highlight with EOA was/now POS
Which 2 steps would you take to action a re-price?
Remove (or black out) original price
Remove item from shop floor
Attach a white sticker with new price
How many deliveries does the average SIS receive per week?
2
4
7
5
How quickly should a delivery be processed after arriving at store?
12 hours
24 hours
48 hours
72 hours
Where can you find the delivery schedule for SIS's?
Report Manager
Connect
HR online
Which 3 steps would you take if missing a pep pallet on delivery?
Email relevant transport department
Nothing
Inform Area Manager and VM Coach
Complete missing pallet claim form on connect
Which 3 steps should you take for marked and damaged stock that can be resold?
Attach an imperfect item label
Leave product in warehouse
Reduce price by sufficient % and give reason why
Leave in situ with other items
Marked and damaged stock that cannot be resold should be scanned out as damaged on the Honeywell HHT and disposed of
True
False
Who should you inform if you have stock that you believe to have quality issues? (2 correct answers)
Quality control
Tracey who comes in every Tuesday
VM Coach
Social media
What should you do if stock is presumed stolen?
Scan out on Honeywell HHT
Email VM Coach
Log an incident report
If you feel a line of stock is vulnerable to theft, which 2 precautions can you take?
Merchandise in a more visible place
Remove from shop floor
Alternate hanger directions
Move product to behind tills
Which 2 steps should you take if the pathfinder isn't working?
Email IT
Inform Area Manager
Inform VM Coach
Inform product control
In the event of the pathfinder not working, which 2 steps can be taken to ensure CAYG Markdowns are actioned on time?
Check Prices using Honeywell HHT
Remove items from shop floor
Mark down using manual gun
Wait for pathfinder to be fixed
Where can you order price stickers for the pathfinder and manual pricing gun?
Email marketing
Winorder (trial stores)
Formkraft
It is only acceptable to use a dump code as a last resort when a product doesn't have a swing tag or EAN number on the care label
True
False
The following refund policy is accurate for Pep
If a customer has a receipt an exchange or refund will be offered within 28 days of purchase.
Without a receipt a refund can only be given on a faulty item but an exchange can be offered at managers discretion
True
False
How often should refunds/exchanges and discounts be checked, and by who?
Weekly
Monthly
Clothing manager
Supervisor
What preparation is required for stocktake in the pep area?
All damages written off
All stock to have swing tickets pulled out of the garment
Stock left untidy
Stock in stockroom removed from outer packets
How many stocktakes does the average SIS have per year?
1
2
3
4
Stores can be proactive in reducing the number of unwanted hangers by NOT asking the customer if they require the hanger?
True
False
How frequent are grab it stands changed?
Weekly
Fortnightly
Monthly
Window posters are normally changed in line with grab it changes?
True
False
Which 2 actions are policy for displaying CAYG?
Leave in situ
Pull to front of department
Highlight with red and white sale EOA POS
Put in the warehouse
Pep have 4 main season launches for Spring, summer, Autumn and Winter?
True
False
Where can you find the VM Guides for pep?
Report Manager
Citrix
Connect
Why is women's usually the lead in department?
More female customers
Women spend more money
Women's is the biggest cash driver
True or false fragmentation (3 or less units remaining) should be merchandised at the back of the arm or bottom of the pile?
True
False
Tick all that apply when recovering the pep area
Nothing on the floor
Table stock folded
Items in correct place and size ordered
All stock from tills returned to correct location
True or false. The warehouse should be set up by gender with same stock together and all stock out of outer packaging
True
False
How often should the stockroom be checked to ensure maximum availability of all stock and sizes?
Hourly
Quaterly
At least once per week
Monthly
What are the two main sale events on pep and co?
Easter sale
Mid season sale
Sunday sale
End of season sale
Is sale POS to be disposed of at the end of each sale?
Yes - throw it all away
No - keep for future use
What do the letter and number that make a stores grade stand for?
Letter stands for size
Letter stands for store name
Number stands for turnover
Number stands for month pep opened
True or false. Pep is made up of two types of stock. Continuity (core lines that sell all year) and fashion (key season pieces)
True
False
Who should you speak to if you have concerns over pep stock levels?
Area Manager
VM Coach
True or false. NAM rate on pep product can be up to 53%?
True
False
If a ratio pack has 12 units, how many of each size would it contain?
1x8, 1x10, 2x12, 2x14, 2x16, 2x18, 1x20, 1x22
1x8, 2x10, 3x12, 4x14, 0x16, 3x18, 2x20, 1x22
What is the most profitable product in the business?
Batteries
Socks
Bags for life
Reading glasses
How much of peps total cash % comes from the women's department?
20%
50%
90%
How much of peps total cash % comes from kids department?
10%
15%
30%
How much of peps total cash % comes from men's department?
5%
12%
20%
What is the average % of pep turnover that comes from Grab it's?
1%
4%
10%
Where do you find your colleague hours for pep?
Connect
From your VM Coach
Labour Model Report
Do you replace the hours if your Clothing Manager is off on holiday?
Yes
No
What do you do if you have a clothing manager vacancy?
Email HR
Inform VM Coach
Nothing
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