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Air India Passenger Service Manual

Create an image of a friendly airline cabin crew member interacting with passengers on an Air India flight, with luggage and travel documents in the background, bright and welcoming atmosphere.

Air India Passenger Service Quiz

Test your knowledge of Air India's passenger service policies and regulations with this engaging quiz. Whether you're a staff member or an aviation enthusiast, this quiz will help you learn and refresh your understanding of important guidelines.

  • Multiple choice and true/false questions
  • Learn about policies, procedures, and documents
  • Perfect for Air India employees or anyone interested in aviation
24 Questions6 MinutesCreated by FlyingFalcon24
Name:
Date:
How many policies are there in Air India?
5
10
2
Who signed the policies and the effective date
Executive Director
CEO
Mr. Ashwani Lohani
What are the mandatory onboard documents?
GD
Load sheet
Cargo Manifest
PNL
All of the above
What is age of Infant to be accepted in Air India flights?
7 days
0 days
14 days
Can a passenger in WCHR carry an infant along for travel?
Yes
No
Does Air India charges for providing WCHR to disabled passengers?
Yes
No
Can we accept an expectant mother who is progressing to 36th week of normal pregnancy
Yes
No
What is the age of UM as per AI PSM?
5 < 12
6 < 12
5 < 14
How many months do you preserve GD?
1 year
6 months
4 months
What so you understand by FOID?
Form Of Identification Document
Form of Identification
Verification of Identity
What are type of Aircraft for AI in a Boeing fleet?
B 747 400
B 777 300
B 777 200
B 787 800
All of the above
What is the maximum weight for CBBG?
75 kg
77 kg
80 kg
What is the permitted weight for a single piece as checked in bag?
32 kg
23 kg
40 kg
Heavy tag to be used for bag weighing more than...?
23 kg
32 kg
40 kg
How many PETS are permitted in B 777 - 300 Aircraft?
10
2
3
How much of cartridges are permitted for a bonafide passenger while carrying arms and ammunition in check in bag?
20 cartridges
50 cartridges
10 cartridges
What is the charge for the carriage of Arms and Ammunition by a bonafide passenger as checked in bag for a domestic sector?
Rs. 10000
Rs. 5000
Rs. 15000
Personal Oxygen bottles carried by sick passengers are not allowed to be carried on board AI flights.
True
False
Star Alliance Gold Benefits are:
Extra Baggage Allowance
Airport Lounge Access
Priority Baggage Handling
All of the above
Staff must receive a Refresher training every 3 years and CROs must receive a refresher on ACAA training every year
True
False
ACAA is an Act pertaining to which sector?
To/Fro EU Countries
To/Fro Canada
To/ Fro USA
AI 320 TRV SHJ EY 342 SHJ JED For the stated itenerary which tag will be used?
Interline tag
Online tag
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