System and KB Quiz

What would you search for in KB if a SA called asking what code a customer had for birthday when making a purchase ?

Would you create a non-email customer in SFSC once you create their account in Epsilon?

What system(s) are used to look up a customers email subscription ? (check all that apply)

Date & Time: What date would my Pro expire if I signed up April 20, 2019?

Who sends EXTERNAL web cases ?

Who sends INTERNAL web cases ?

Do you search the victim account or survivor account 1st in Epsilon/Agility ?

What is the phone system you are using called?

Would you use OOBO to login as the customer ?

How long should you keep a customer on hold while researching?

What action team would you escalate a case for if a customer called stating they found melted pills in their product and wanted it investigated ?

What would you search in KB if: SA called asking to help direct them while they add a coupon to a customers purchases?

Is a non-email customer owed a birthday gift?

How many boxes do Pro customers receive per membership year?

What would you put in the Checksum box if you didn't have a full gift card number? (US)

What would you put in the Checksum box if you didn't have a full gift card number? (CAN)

What system do you login to into to view the customers account, as they would be?

What would you search for in KB if you wanted to see an entire list of stores ?

What would you search for in KB if you needed to see the current marketing promotions? (check all that apply)

Do you think this helped ?