GFR Quality Quiz 2-12-18

True or False: If a vehicle was written with MBI and is either sold or transferred to another GEICO customer, then MBI can be transferred from one GEICO customer to another GEICO customer as long as the time or mileage has not expired.

True

False

A factory supplied stereo (cost $500) is replaced with an after-market stereo (cost $1,500), Mechanical Breakdown Insurance will pay up to ______ less any applicable deductible

$250

$500

$1,250

$1,500

When running Credit your customer asks you if there is a number for them to call so they can also get a copy of their credit report. What do you advise the customer?

Advise they can call Transunion at 1-800-645-1938 and get a free copy as long as they call within 60 days

Be on the lookout for a document in the mail with directions on how to follow-up

I’m sorry there is not a way for you to see it, but I don’t even see it. It happens behind the scenes.

Click “Include copy of credit” on the coverage page prior to exiting or selling the policy

When asking if there are any additional drivers we discover there is an Au Pair with an international driver's license that will drive on a regular basis. How do we handle this?

Add the Au Pair as active and encourage them to get a stateside license

Quote the Au Pair on their own policy

Add the Au Pair and not licensed

Group Reject – Select Au Pair as the reason

Which coverage would help a customer who finds their locks frozen when attempting to leave for work?

Mechanical Breakdown Insurance

Rental Reimbursement

Emergency Roadside Service

We do not offer a product to cover this situation

Where on GFR Nation can you find this month’s Sales Tips?

ASNAP E-learning > Sales Tips

Service Training > Sales Tips

Technical Bulletins > Sales Tips

GFR and Agent Resource > Sales Tips

Where on GFR Nation can you find practice drills for many situations you may encounter?

ASNAP E-learning > Sales Drill Library

Service Training > Sales Drill Library

GFR and Agent Resource > Sales Drill Library

Technical Bulletins > Sales Drill Library

Which of the following describes accurate handling of violations involving motorcycles?

We will underwrite, but not surcharge for tickets involving motorcycles

We will not include tickets involving motorcycles in the application

We will underwrite and surcharge for any tickets involving motorcycles

Mrs. Phillips received a quote yesterday and is calling back today to include her daughter, who is 26 years old. Which of the following is necessary to make sure you give the most accurate quote upfront?

Asking for the daughters driving history

Advise that since her daughter is 26 she should have her own policy and ask if she is available to speak with so you can follow 3rd party quoting guidelines.

Advise Mrs. Phillips that adding her daughter could impact the rate and that if she is looking for the least expensive rate possible she should keep the quote as is.

Call the daughter to ask for her permission to be added

You receive a call from a customer who called earlier in the day to get a quote. During the privacy verification process at the start of the call the customer confirmed his name and then immediately asks you to give him the phone number we have on the quote. What is your next step?

Provide the number to the caller

Move on to another piece of information to verify the caller without responding to him about the phone number.

Let the caller know we value his privacy and ask him to provide you with the phone number to continue verification.

Disconnect the call and alert your supervisor

Unlock and Upgrade

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GFR Quality Quiz 2-12-18

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