Customer Service
Customer Service Proficiency Quiz
Test your knowledge and skills in providing excellent customer service in a salon environment! This quiz is designed for salon professionals, helping you to assess your understanding of customer interactions and company policies.
Key Topics Covered:
- Greeting Customers
- Handling Fees
- Phone Etiquette
- Return Policies
What is the first thing you ask a customer when they enter the salon?
What is your name?
How can I help you?
What Bed Would you Like?
Hi, How are you?
True or False: You can allow a customer to tan that has fees on their account?
True
False
The phone rings while you are with a customer, what do you do?
Ask your customer if its okay if you answer it and take the call.
Let it ring
Interrupt your conversation with the customer and answer it out of nowhere
Answer it and tell the person you're busy
A customer comes in and has fees on their account. What do you do?
Don't tell them and let them tan
Tell them there are fees and explain why
Tell them there are fees and they have to pay it
Tell them to go away
True or False: A customer can return a bottle they bought yesterday?
True
False
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