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LCC 6 - Engage - Session 4

What is your name?

Which social channels can be managed in Engage?

Facebook

Instagram

All the Above

Twitter Engagement API solution allows agents to visually identify messages as they trend based on views, clicks and aggregate engagement metrics

True

False

You can only respond to messages on your owned channels within Engage

True

False

In Engage, you can filter by:

Channel

Channel Type

Labels

Assignments

All the Above

_____________ in Listen flow in as labels in Engage.

Keywords

Topics

Themes

Indicators

Auto labels are created in which piece of the platform?

Engage

Workflow & Automation

Listen

None. They are automatic

Community Managers can reply to messages in Engage in Oracle SRM's Android Mobile App.

True

False

After the message has been sent to Service Cloud, you are not able to track the activity in SRM when the issue has been resolved

True

False

You can view author information like Klout score, social handle and Follower count when reading a message

True

False

Topics in Listen can be seen under which filter in Engage?

Labels

Assignments

Channels

None of the Above

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