Memo - Does a typical memo have multiple purposes or a single purpose?
Clear Single Purpose
Multiple purposes
Letter - Who is the audience?
Internal
External
Letter - What is the size of the audience?
Large group
Individual
Letter - What is the typical length of a letter?
Lengthy
Brief
Letter - What is the typical tone of a letter?
Informal
Professional and Formal
Both
Letter - Does a typical letter have multiple purposes or a single purpose?
Clear Single Purpose
Multiple purposes
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