Refill Protocol Test
Refill Protocol Test
Test your knowledge and understanding of refill protocols in the healthcare field with our comprehensive quiz. This quiz is designed for pharmacy technicians, healthcare professionals, and anyone interested in pharmaceutical guidelines.
- 10 multiple choice questions
- Assess your ability to make informed decisions regarding medication refills
- Improve your understanding of patient care and medication management
1. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Hydrochlorothiazide 12.5mg Take one tablet daily (is on active medication list). Last filled: 04/28/21 QTY #90 + 1 refill. Last Office Visit: 08/05/21. Lab Values 04/28/21: BP: 110/70; Creatinine: 0.84 mg/dL; Potassium: 3.7 mEq/L; Sodium: 137; Allergies: None. Drug interactions: None. No upcoming appointments scheduled.
Approve: 30 day supply + 2 refills
Approve 30 day supply + 1 refill
Deny: Due for office visit
Deny with courtesy 30 day fill: due for diagnostic.
2. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Xultophy 100/3.6 100 unit-3.6 mg/mL (3 mL) subcutaneous insulin pen. Inject 30 units below the skin once daily. (Is on active medication list). Last filled: 10/02/21 QTY #15mL + 1 refill. Last Office Visit: 08/01/21. Lab Values: 11/28/21-- BP: 138/74; HBA1c: 8.9; Creatinine: 0.73 mg/dL; Allergies: None. Drug interactions: None. No upcoming appointments scheduled.
Send to provider for further review
Deny: Patient requested refill too soon
Deny: Due for Office Visit
Approve: 90-day supply + 0 refills
3. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Zolpidem 10mg. Take one-half tablet by mouth at bedtime as needed (is on active medication list). Last filled: 11/05/21 QTY #30 + 0 refills. Last Office Visit: 09/17/21. BP: 110/70; Allergies: None. Drug interactions: None. Upcoming Appointment: 01/04/22
Approve 30-day supply
Deny: Patient requested refill too soon
Deny: Due for office visit
Send to provider for further review.
4. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Fluvoxamine 50mg. Take one tablet by mouth daily (is on active medication list). Last filled: 09/09/21 QTY #30 + 2 refills. Last Office Visit: 09/01/21; Allergies: None. Drug interactions: None. No Upcoming Appointment Scheduled.
Approve: 90 day supply
Approve: 90 day supply + 1 refill
Approve: 30 day supply + 2 refills
Send to provider for review.
5. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Carvedilol 12.5mg. Take one tablet by mouth twice daily (is on active medication list). Last filled: 09/09/21 QTY #180 + 0 refills. Last Office Visit: 08/29/21; Labs Values (08/29/21): BP: 156/89; HR: 86; Creatinine, serum 1.00 mg/dL; Allergies: None. Drug interactions: None. Upcoming Appointment: 12/02/22
Deny with courtesy 30 day fill: due for office visit.
Deny: Due for office visit
Approve: 90 day supply + 0 refills
Approve: 90 day supply + 1 refill
6. What should you do if you come across a request for provider you do not have delegations for?
Add “No Delegations” in the action note and assign to the providers’ staff
Skip the request
Check to see if it’s too soon or already responded to; if yes deny and if not then leave in the bucket for someone who has delegations
Ask a team member who has delegations to approve the request
7. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Lovastatin 10mg. Take one tablet by mouth once daily (is on active medication list). Last filled: 08/23/21 QTY #90 + 0 refills. Last Office Visit: 08/23/21; Labs Values: HDL: 45 mg/dL; TG: 108 mg/dL; ALT: 21 U/L; AST: 20 U/L; Allergies: None. Drug interactions: None. No Upcoming Appointment Scheduled.
Deny with courtesy 30 day fill: due for labs
Approve: 90 day supply + 2 refills
Approve: 90 day supply + 1 refill
Approve: 90 day supply + 0 refills
8. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Dexilant 30mg. Take one tablet by mouth once daily (is on active medication list). Last filled: 08/23/21 QTY #90 + 0 refills. Last Office Visit: 08/23/21; Labs Values: Creatinine: 0.78 mg/dL; BP: 136/80; Allergies: None. Drug interactions: None. Upcoming OV: 03/10/22
Send to provider for review.
Deny: Due for office visit
Deny: Patient has requested refill too soon
Approve: 90 day supply + 0 refills
9. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Ozempic 1 mg/dose (4 mg/3 mL) subcutaneous pen injector. Inject 1 MG subcutaneously once a week (Is on active medication list). Last filled: 10/12/20 QTY #9mL + 1 refill. Last Office Visit: 06/18/21. Lab Values: 10/12/20-- BP: 138/74; HBA1c: 7.8; Creatinine: 0.75 mg/dL; Allergies: None. Drug interactions: None. No upcoming appointments scheduled.
Deny with courtesy 30 day refill: due for diagnostic.
Deny: Due for diagnostic
Approve: 90 day supply + 1 refill
Approve: 90 day supply + 0 refills
10. Review following refill request per protocol. Today’s date: 12/01/21. Medication Requested: Fluticasone propionate 50 mcg/actuation nasal spray, suspension. INSTILL 1 SPRAY INTRASANALLY EVERY DAY AS DIRECTED (Is on active medication list). Last filled: 08/10/21 QTY #1 (16mL bottle) + 1 refill. Last Office Visit: 03/31/21. Allergies: None. Drug interactions: None. No upcoming appointments scheduled.
Approve: #1 (16mL bottle) + 1 refill
Approve: #1 (16mL bottle) + 0 refills
Send to provider for further review.
Deny: Patient has requested refill too soon
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