How can I change my email address that is used for ConnectedDrive?

Having a ticket raised to Germany for it to be changed

Cannot be changed from the initial email used at setup

We can change it via our internal CDC system

My vehicle has been stolen, what do I need to supply to gain assistance in tracking its current known location?

Search warrant, court order, or police report made out to BMW Group Australia

Search warrant or court order made out to nearest BMW dealership

Email from police confirming vehicle has been stolen

Change of details form filled in by customer

Can you reset my ConnectedDrive password for me?

Yes we can request this via a ticket

No only you can reset the password via the customer portal

I have 3 services already active on my ConnectedDrive account, I am trying to purchase an additional package from the store but it displays an error message, how can I fix this?

It will not allow you to purchase it, as you have additional services active that are included within the package - the error will display to avoid incurring additional costs. You have to purchase individual services during renewal

If you are able to send us a screenshot of the error message, we can raise an internal ticket to Germany for this to be added in manually to your account

I have made a purchase through the store, how long till this shows in my vehicle?

24 hours after purchase/payment has cleared

10-14 days once the invoice has generated

48 hours after purchase/payment has cleared

I have created an account and it is set to Germany how can I fix this?

Vehicle must be taken to dealership to be manually changed to Australian region

Ticket must be raised for region to be changed to Australia via CDC

My vehicle is a 2012 model can I pay for the dealership to change the iDrive system so I can get Connected Drive?

Yes

How can I set up the Apple Car Play in my vehicle?

Vehicle needs to be diagnosed first for Apple car Play to be inputted into vehicle

Ensure WIFI and bluetooth are turned on via the phone and manually setup the same way as a bluetooth connection

How can a ticket be raised on our internal system?

CDC > Data > Orange plus sign

CDC > Upselling > Orange plus sign

CDC > Solution > Orange plus sign

CDC > > Ticket > Orange plus sign