ConnectedDrive Knowledge Quiz
ConnectedDrive Knowledge Quiz
Test your knowledge about ConnectedDrive and its features with our engaging quiz. This quiz consists of multiple choice questions to help you understand the ins and outs of ConnectedDrive services.
Ready to challenge yourself? Here’s what to expect:
- 12 informative questions
- Insightful answers and explanations
- Improve your understanding of ConnectedDrive services
How can I change my email address that is used for ConnectedDrive?
Having a ticket raised to Germany for it to be changed
Cannot be changed from the initial email used at setup
We can change it via our internal CDC system
I have a vehicle manufactured on March 1st 2014, can I setup ConnectedDrive?
Yes
No
My vehicle has been stolen, what do I need to supply to gain assistance in tracking its current known location?
Search warrant, court order, or police report made out to BMW Group Australia
Search warrant or court order made out to nearest BMW dealership
Email from police confirming vehicle has been stolen
Change of details form filled in by customer
Can you reset my ConnectedDrive password for me?
Yes we can request this via a ticket
No only you can reset the password via the customer portal
How long is the ConnectedDrive active for?
3 years
5 years
Dependent on how long the service plan is for
I have 3 services already active on my ConnectedDrive account, I am trying to purchase an additional package from the store but it displays an error message, how can I fix this?
It will not allow you to purchase it, as you have additional services active that are included within the package - the error will display to avoid incurring additional costs. You have to purchase individual services during renewal
If you are able to send us a screenshot of the error message, we can raise an internal ticket to Germany for this to be added in manually to your account
I have made a purchase through the store, how long till this shows in my vehicle?
24 hours after purchase/payment has cleared
10-14 days once the invoice has generated
48 hours after purchase/payment has cleared
I have created an account and it is set to Germany how can I fix this?
Vehicle must be taken to dealership to be manually changed to Australian region
Ticket must be raised for region to be changed to Australia via CDC
My vehicle is a 2012 model can I pay for the dealership to change the iDrive system so I can get Connected Drive?
Yes
No
How can I set up the Apple Car Play in my vehicle?
Vehicle needs to be diagnosed first for Apple car Play to be inputted into vehicle
Ensure WIFI and bluetooth are turned on via the phone and manually setup the same way as a bluetooth connection
How can a ticket be raised on our internal system?
CDC > Data > Orange plus sign
CDC > Upselling > Orange plus sign
CDC > Solution > Orange plus sign
CDC > > Ticket > Orange plus sign
When raising a ticket the urgency should be set as ?
High
Medium
Low
Dependent on specific issue
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