Hard Surface New Installer

Name:

What should you do on the way to the job?

Call customer 5 min before arriving

Call customer 30 min before arriving

Stop and get donuts

Call customer 15 min before arriving

When introducing yourself and your crew to the customer what do you need to show them?

Your drivers license

All of your tools

Your Home Depot badge

Your business insurance

Before any work can be started what needs to be done?

Perform a walk through with the customer and verify scope of work

Check for existing damage

Ask which bathroom you can you

Ask customer if they have any questions

All of the above

When should you communicate with the customer?

Only at the start of the job

Only at the end

Keep customer informed throughout the install

Every 10 mins

When should you verify that all the correct material is at the job?

After the installation

One hour before you are done

Don't bother checking

Before you start the installation

What should you do if the customer offers to pay you to do additional work?

Respectfully decline and ask them to contact Home Depot

Charge as much as you want

Offer to do it for free

Give them recommendations of someone who can do it.

What pictures are required to be uploaded for every job?

The customer's cute dog

Moisture/Humidity/Expansion Gap and finished job

You and your crew

The outside of the house

How many years of experience do you have and what products do you install?

Are you willing to come in to our training facility for us to evaluate your skills?

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