Marking Records

You speak to someone who cannot answer your questions, but will forward your information.

You ask the operator for the person in charge of department you need and they transfer you to a voice mail with a person's name.

Should you set an appointment with a customer that does not meet the qualified questions on the script you have been provided?

How often should you call a customer back once you have spoken with them and sent them information?

The gatekeeper will not connect you to anyone in the company. How do you mark the record?