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Marking Records

You speak to someone who cannot answer your questions, but will forward your information.

Contact Verified

Target

Refused

Company Voice Mail

You ask the operator for the person in charge of department you need and they transfer you to a voice mail with a person's name.

Target

Contact Verified

Left Message

Refused

Should you set an appointment with a customer that does not meet the qualified questions on the script you have been provided?

Yes

How often should you call a customer back once you have spoken with them and sent them information?

Every Day

Every other day

Once a week

Once a month

The gatekeeper will not connect you to anyone in the company. How do you mark the record?

Refused in the Verification Status

Refused in the survey status

Target and then refused in the survey status

Leave the status blank and move on

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