Team Ericson Money Movement Quiz

A customer calls in wanting to take a withdrawal, they state they want to only take a portion of the account, what type of withdrawal should they take?

What are the 6 Primary Safe Harbor Guidelines?

What Key Words do you search in agent bot to find these inquiries?

Explain in your own words, how you would explain the COLA Limits and where you found it.

We can process a withdrawal for over 100k without an advisor on the line

Is this plan specific or an AgentBot Search?

Where do you check if a loan payment is pending?

Explain the steps you take to make an RMD override. Including the resources you would use to do it properly.

Explain the Roll In procedures from the very beginning to the very end.

What are all the account types we can roll over to from DC? (Not a Bene)

Where in ABL do you find how to delete ACH payments?

Match the description of Loan Delinquency Reasons.

What WI do we enter for a death notification that is refered back to benefits?

How many questions do we need to ask to successfully authenticate a customer manually?

What questions are counted towards authentication? (the plan allows for the correct ones)

A customer wants to make a rollover to another 401(K) with us. How do we take care of this customer?

What is the maximum amount we can process without an advisor on the line and they are WPA eligible?

At what age does the customer no longer need to worry about the 10% early withdrawal penalty?

What account is a beneficiary allowed to roll into?

If a customer's highest outstanding balance within a 12-month period is 50k, are they eligible for a new loan if they pay it off in full?

How long does a customer have to make recontributions for the CARES Act distributions?

Explain in detail how you would service a customer asking us to reissue a forfeiture check.

What is the difference between an Exhange and a Rebalance?

What is the maximum a customer can take out for a loan?

You are required to go over tax liability on calls

It is a safeguard to release customer account information after you got the account secured.

A customer wants to change on investment to another, what type of transaction is this?

A customer calls in and wants to change their entire portfolio along with incoming contributions, what kind of transaction would we do here?

A customer calls with a question to do a source specific withdrawal, explain what steps you would take to ensure this was done correctly.

The customer is processing a rollover to an outside institution. The account has both pre-tax and after tax money. The customer would like to receive two separate checks. How do we complete this request?

If a customer calls in asking about an NUA transaction do we service this call?

You could get a safeguard for not reading the 10% early withdrawal penalty notice?

A customer calls in and wants to take more than the default for taxes what do we need to do?

What is the maximum a customer can take per child for a QBOAD? (Qualified Birth or Adoption)

If a customer is facing De Minimis, and they have 1500 in their account what will happen once the disursment occurs?

What are the qualifications for Roth to be considered "Mature"?

Who handles RIPC calls? (They are advice eligible)

How many days does a customer have to rollover a check that was made payable to themselves?

If a participant makes an overpayment to the loan how much is needed for the amount to be returned to the customer?

How old do you need to be, to utilize Catch Up Contributions?

Explain the difference between Pre-Tax, After-Tax and Roth Contributions.