RADIOTELEPHONY: rate of speech

 
The purpose of this survey is to analyse the views of aviation professionals concerning the recommended rate of speech for safe, efficient Radiotelephony.
 
PRIVACY STATEMENT:
If you choose to add your name and email address to this survey (this information is voluntary) we hereby confirm that this data will not be released to any third parties nor added to any mailing lists.
 

 
 
The purpose of this survey is to analyse the views of aviation professionals concerning the recommended rate of speech for safe, efficient Radiotelephony.
 
PRIVACY STATEMENT:
If you choose to add your name and email address to this survey (this information is voluntary) we hereby confirm that this data will not be released to any third parties nor added to any mailing lists.
 

 
 
BACKGROUND

We know that communication is a factor in 70% of aviation incidents and accidents. And that our rate of speech is a key part of safe, efficient communication.

🟧 If we speak too quickly then the potential for misunderstanding increases.
🟧 If we speak too slowly then we risk traffic congestion and delays.
 
ICAO currently recommends that we speak at 100 words per minute (and more slowly if we know that the other person is writing down the information).
 
Do you think this is the correct speed? Too slow? Too fast?
 
What rate of speech do you recommend?
 
Some considerations:
  1. We want to avoid 'Say Again' as much as possible and try to get it right the first time.
  2. We are not asking what is the best rate of speech for you personally. The question is what is the best rate of speech for the global aviation community.
  3. For the purposes of this exercise, let us assume that we continue with the current ICAO guidance of a single recommended rate of speech (for everyone, everywhere, in every situation).
  4. Remember that globally, around 75% of pilots / controllers do not have English as their first language. 'Operational Level 4’ is the current required minimum level of language proficiency.
  5. Communication is typically over the radio, with no visual clues and sometimes with background noise and distortion.
  6. Cognitive load: pilots and controllers are typically doing other things at the same time as they are communicating over the radio.
  7. One of the reasons English is used as the common language of international aviation is so that everyone (on the same radio frequency) can understand what is going on (to support situational awareness). 

 
BACKGROUND

We know that communication is a factor in 70% of aviation incidents and accidents. And that our rate of speech is a key part of safe, efficient communication.

🟧 If we speak too quickly then the potential for misunderstanding increases.
🟧 If we speak too slowly then we risk traffic congestion and delays.
 
ICAO currently recommends that we speak at 100 words per minute (and more slowly if we know that the other person is writing down the information).
 
Do you think this is the correct speed? Too slow? Too fast?
 
What rate of speech do you recommend?
 
Some considerations:
  1. We want to avoid 'Say Again' as much as possible and try to get it right the first time.
  2. We are not asking what is the best rate of speech for you personally. The question is what is the best rate of speech for the global aviation community.
  3. For the purposes of this exercise, let us assume that we continue with the current ICAO guidance of a single recommended rate of speech (for everyone, everywhere, in every situation).
  4. Remember that globally, around 75% of pilots / controllers do not have English as their first language. 'Operational Level 4’ is the current required minimum level of language proficiency.
  5. Communication is typically over the radio, with no visual clues and sometimes with background noise and distortion.
  6. Cognitive load: pilots and controllers are typically doing other things at the same time as they are communicating over the radio.
  7. One of the reasons English is used as the common language of international aviation is so that everyone (on the same radio frequency) can understand what is going on (to support situational awareness). 

What is your primary profession?
Pilot
Air Traffic Controller
Flight Dispatcher
Aircraft maintenance
Airport operations (including ground handler and ramp agent)
Other
Please Specify:
What is your first language?
English
Other
Please Specify:
Your name
(optional)
Your email
(required if you wish to receive the global results of the survey)
Please watch this video (if you have not already seen it). It will help you to hear the difference between transmissions delivered at 100, 150, 200 and 250 words per minute.

 
 
Please watch this video (if you have not already seen it). It will help you to hear the difference between transmissions delivered at 100, 150, 200 and 250 words per minute.

 
 
What rate of speech do you recommend for global safe, efficient Radiotelephony?
100 words per minute
150 words per minute
200 words per minute
250 words per minute
Other
Please Specify:
Comments?
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