Day 1 Recap

What is the very first step you complete on a Zendesk ticket?

Complete Security Check

Search SIM information

Reply Straight away

Complete 1st line checks

What do you compare to check the current set-up of a sim?

Click into the Customer Tariff

Click into the Customer Solution

Check the SIM state

Compare the Customer Solution to the Current Customer Tariff

What MUST a VPN or Customer Interconnect connection type have for the sims to work?

SIMs

IP Solution

Solution

IP address

What does 'Active Test 'mean?

SIMs are Active but only for a test phase

SIMs are Active and will cancel after

SIMs are Active but have thresholds

SIMs will not work

Where can you find an account number in Zendesk?

Customer Organisation

In the main body of the email

On an internal note

In the Customers name

What does MNO stand for?

Mobile Network Operator

Mobile Number Option

Mobile Number Order

Mobile Network Option

What is a Tariff

A code that describes the set-up of the sim

A code that represents the commercial details of a sim

A SIM number

A customer account number

What is a Solution

A description of how the sim is set-up

A code for the sim commercial details

A customer account number

A sim status

What is an APN?

A device setting

Another name for a SIM

A Private gateway between a GSM, GPRS, 3G and 4G mobile network and the SIM

A SIM card type

What is a MSISDN?

Mobile number

SIM number

Connection Type

A UK network

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