Disposition
Call Disposition Mastery Quiz
Test your knowledge on call disposition scenarios with our engaging quiz! This quiz consists of 10 questions that challenge your understanding of how to categorize responses and interactions effectively.
Whether you are looking to sharpen your skills or gain insights into call handling best practices, this quiz is for you!
- 10 multiple-choice questions
- Instant feedback on your answers
- Great for training and skill improvement
If we tell them the balance and they hang up what disposition do we use?
Informed
Follow up
Research
Payment
Person says they put a check in the mail yesterday.
Informed
Follow up
Research
Payment
Person doesn't want to give insurance card again because they have a million times before.
Informed
Research- insurance
Follow up
Litigious
You completed a call with the spouse.
Follow up
Informed
Research
Payment
They state they are on HIPAA papers.
Informed
Follow up
Research
Payment
They say they can't pay this they have no money
Litigious
Informed
Follow up
Research
They made a check payment with you over the phone.
Payment
Informed
Follow up
Research
They want to get another mailed statement before they pay anything.
Informed
Follow up
Research
Litigious
You get dead air or a voicemail
Informed
Follow up
Research
Litigious
You tell them the balance on the account and they tell you to stop calling and hang up
Informed
Follow Up
Litigious
Research
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