Maintenance Check 3/3 - 3/9

What is your name?

When should you do /getphone (and/or) /expectcall?

You can give a mini consultation over the phone

If you missed a call from a first time user, what commands and/or scripts should you use? Select all that apply

Where can a client request a certain coach or a new coach?

New-User Phone calls take priority over consultation chats

It's okay to mention how much a client owes us (Balance) in a check-in

Disabling autobid pauses the ads from coming in

You should first check if a coach is available before tossing a consultation

A Trial Session cannot be cancelled

Within how many minutes can the Trial Session be cancelled? Please type in a NUMERICAL number (ie: 49 and NOT forty-nine)

If you want to cancel the trial session and need to adjust the timer by subtracting 8 minutes (-8 minutes) what would the full command look like? Please type it in as you would on the site. (You want to adjust the time by subtracting 8 minutes to the time that has passed)

If you want to cancel a trial session you should "end" (/end) the session after adjusting/pausing the time

If you're trying to see whether someone that is /available can take a coaching session, who should you tag? Please write the tag as if you would in slack -including the @ symbol. (ie: @Hamilton)

When should a coach use the //hesitation script?

For a new phone user, after letting them know about the service, what is the first thing you should ask?

After telling the user about how the service works and the user agreeing to start the trial, what should you do next?

If a new user wants to pay with Paypal, what command should you use to get them onto the site?