GDPR and Data Handling Quiz

A customer asks you to export every note your team holds about them. What do you do first?
Verify identity and start the DSAR process
Check the playbook before exporting anything
Ask a teammate what usually happens
Send the notes to be helpful
You only need a phone number to resolve a ticket, but the form requests birthday too. Your move?
Collect only the phone number needed
Use the required fields if approved
Fill both fields to avoid delays
Ask for extra details just in case
A teammate wants a spreadsheet of customer emails for a quick product test. What do you check first?
Purpose, access, lawful basis and retention
Whether the request fits an approved process
Whether the team has used it before
Whether it saves everyone time today
You notice customer data pasted into a public internal channel. What happens next?
Contain it, report it, document timing
Remove access and alert the owner
Message the poster to clean it up
Leave it since it is internal
A vendor asks for production customer data to debug an issue faster. What is your answer?
Use approved transfer and minimum data
Confirm the DPA and access route
Share a small sample if urgent
Send the file under NDA
You find old support exports saved in a team drive from last quarter. What do you do?
Check retention rules and delete safely
Ask the data owner to review them
Move them into a quieter folder
Keep them for future investigations
A customer asks why your product stores their location data. What response is safest?
Explain purpose, source and controls clearly
Share the approved privacy notice link
Give a general product explanation
Say engineering needs it
You need to test a new workflow using realistic customer records. What is your default?
Use anonymised or synthetic test data
Use approved masked data only
Copy a few records into staging
Use production data for accuracy
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