Heritage Hotel 2023 Quiz #1
Heritage Hotel 2023 Quiz
Test your knowledge about the Heritage Hotel! This interactive quiz is designed for staff members to refresh their awareness of hotel protocols and room specifications.
- Multiple choice and checkbox questions
- Covers key areas of hotel operations
- 11 insightful questions
How many rooms are in the hotel?
163
165
184
522
What are the 3 different areas of guest rooms called?
Riverview, Lookout & Annex
Lower Lobby, Terraces & Conference
Northwing, Southwing & Annex
Left, Right & Conservative
What is NOT a set of adjoining rooms in the hotel?
SD-SK, SD-SD, SK-SK,
DBADA-SD
KADAR-SD, KADAR-SK,
DBADA-DBADA
What does the "R" in KADAR mean?
Riverview
Room
Rocker
Roll in
What's the very last thing you do on Opera before you leave your shift?(Every shift needs to do this)
Log off and shut down the computer
Close your cashiering and drop your money
Say goodbye and clock out
Run a downtime report
Where are our pet friendly rooms located?
Northwing
Southwing
Annex
Petville
What is a DBADA
Double with a roll in shower
Double with queen beds
Double with a pull out in the room
Double with a ADA/handicap tub
What are the first two reports to print if you are working the AM shift?
Cashier Audit and Downtime
Arrivals and Cashier Audit
Vacant Rooms and Downtime
Downtime and Arrivals
What is NOT a task for 1st shift:
Run a downtime report
Fix Market Segments & Source Codes
Inspect the rooms
Assign inspected rooms to arrivals
Check everyone out by 1pm.
When should a downtime report be printed?
At the beginning of every shift and once every 2 hours
Once a shift
Once every hour if weather is bad
At the beginning of your shift and the end
When is it important to print a downtime report more frequently?
When you have a lot of guests in house
When the weather is going to be bad
When you expect a lot of arrivals
When you're having issues with your coworkers
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