Knowledge Check

A modern office setting featuring a computer displaying a credit card quiz, with elements like credit cards, calculators, and customer service interactions in the background.

Credit Knowledge Check Quiz

Test your knowledge about credit cards and their features with this engaging quiz! This quiz is designed to assess your understanding of various credit-related topics, including payments, benefits, and member services.

Challenge yourself and learn something new as you answer the following:

Multiple-choice questions
True or false statements
Practical scenarios related to credit card usage

10 Questions2 MinutesCreated by EngagingGuide427

These are the types of credits that do not affect minimum payment due except for;

Annual and Monthly Cash Rebate Credits

Card benefits such as $200 Airline Fee Credit Benefit and Small Business Savings Credits (transactions made prior to June 1, 2018)

Late Fee and Interest Fee Credits (It will affect and lower the statement new balance if Card Member wants to pay in full.)

Membership Rewards / Amazon Rewards Credits

Promotional Credits

Insurance Credits

Merchant Credits

None of the above

True or False: We will refund the annual membership fee if the Card Member notifies us that they are voluntarily closing their account within 30 days of the closing date of the billing statement on which that fee appears.

True

False

What is the cut off time for payments to be considered and be processed on the indicated date?

8:00 PM MST

9:00 PM MST

10:00 PM EST

12:00 midnight MST

Which of the following statements is NOT CORRECT?

If the Card Member wants to pay with a debit card and has an active credit case on their account, transfer them to Account Services.

If the Card Member wants to pay with a debit card, transfer them to Account Services.

If the Card Member wants to pay with a debit card and does not have an active credit case on their account, advise Card Member, we do not accept debit card payments.

If the Card Member wants to pay with a debit card and does not have an active credit case on their account, , advise Card Member, we do not accept debit card payments and offer other acceptable payment methods

What is the corrrect information about Companion Certificate for a Delta Reserve card?

After the 1st year of Card Membership, we send a Companion Certificate every year to Basic Card Members, which can be used toward either a Main Cabin companion certificate.

On the 1st year of Card Membership, we send a Companion Certificate every year to Basic Card Members, which can be used toward either a Main Cabin companion certificate.

The Basic cardmember will receive a Domestic First Class, Delta Comfort+, or Main Cabin round-trip companion certificate each year upon renewal of the Card.

The Basic cardmember will receive a Domestic First Class, Delta Comfort+, or Main Cabin round-trip companion certificate each year on the month of renewal of the Card.

Ms Stephanie Tolerico called to request her name to be updated since she recently got married.

Advise Card Member you can process her request quick and easy.

Advise Card Member to spell her new last name to make sure you will have it updated immediately.

Advise Card member you will need to reach out to your Supervisor for the approval of a Name Change on her account.

Advise Card Member she will need to complete name change form for along with 1 of the acceptable forms of identification showing their updated name.

True or False: The Additional users for Delta Gold, Platinum and Reserve cards can also get a first check bag free benefit when flying alone with Delta.

True

False

AutoPay allows Card Members to choose from the following payment options which can be the following EXCEPT for:

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