Knowledge Check

These are the types of credits that do not affect minimum payment due except for;
Annual and Monthly Cash Rebate Credits
Card benefits such as $200 Airline Fee Credit Benefit and Small Business Savings Credits (transactions made prior to June 1, 2018)
Late Fee and Interest Fee Credits (It will affect and lower the statement new balance if Card Member wants to pay in full.)
Membership Rewards / Amazon Rewards Credits
Promotional Credits
Insurance Credits
Merchant Credits
None of the above
True or False: We will refund the annual membership fee if the Card Member notifies us that they are voluntarily closing their account within 30 days of the closing date of the billing statement on which that fee appears.
True
False
What is the cut off time for payments to be considered and be processed on the indicated date?
8:00 PM MST
9:00 PM MST
10:00 PM EST
12:00 midnight MST
What is minimum spending limit that can be added to the Additional Card Members account?
$1000
$500
$200
$100
Which of the following statements is NOT CORRECT?
If the Card Member wants to pay with a debit card and has an active credit case on their account, transfer them to Account Services.
If the Card Member wants to pay with a debit card, transfer them to Account Services.
If the Card Member wants to pay with a debit card and does not have an active credit case on their account, advise Card Member, we do not accept debit card payments.
If the Card Member wants to pay with a debit card and does not have an active credit case on their account, , advise Card Member, we do not accept debit card payments and offer other acceptable payment methods
What is the corrrect information about Companion Certificate for a Delta Reserve card?
After the 1st year of Card Membership, we send a Companion Certificate every year to Basic Card Members, which can be used toward either a Main Cabin companion certificate.
On the 1st year of Card Membership, we send a Companion Certificate every year to Basic Card Members, which can be used toward either a Main Cabin companion certificate.
The Basic cardmember will receive a Domestic First Class, Delta Comfort+, or Main Cabin round-trip companion certificate each year upon renewal of the Card.
The Basic cardmember will receive a Domestic First Class, Delta Comfort+, or Main Cabin round-trip companion certificate each year on the month of renewal of the Card.
Ms Stephanie Tolerico called to request her name to be updated since she recently got married.
Advise Card Member you can process her request quick and easy.
Advise Card Member to spell her new last name to make sure you will have it updated immediately.
Advise Card member you will need to reach out to your Supervisor for the approval of a Name Change on her account.
Advise Card Member she will need to complete name change form for along with 1 of the acceptable forms of identification showing their updated name.
True or False: We can adjust the Returned Payment fee as a courtesy for the CM?
True
False
True or False: The Additional users for Delta Gold, Platinum and Reserve cards can also get a first check bag free benefit when flying alone with Delta.
True
False
AutoPay allows Card Members to choose from the following payment options which can be the following EXCEPT for:
Minimum Payment Due
Total New Balance
Adjusted Balance
Other Amount
Current Statement Balance
0
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