If the NI hits a deer, what steps we should follow?
Offer RSA
Transfer to HO
Tell NI call 9-1-1 to raise a report
Provide HO phone number
Consult WordTrax
Offer accident program
The NI left the keys inside the IV but is a smart key ...
Offer a Tow
Locksmith Service
Inform NI about reprograming key w/dealership
Lockout Service
How many minutes I have to leave log notes in a SO
3 minutes
2 minutes
Doesn't matter meanwhile I am in 1SP Outbound
90 seconds
Where can I find rental or borrowed car info?
Policy # Box
Policy Info (Question Mark)
Services
View member history
Learning Opportunity Form is for ...
Glass Errors
WordTrax Change/Update Request
SP Complaints & Damages
To report an accident
Secondary Orders
All the answers
What company is linked to GEICO?
FARM BUREU
DOWC
HANOVER
FARMERS GS
A digital dispatch is ALWAYS with SP's non contracted
TRUE
FALSE
What info we provide to the NI when we find an SP
SO#
PO#
ATA
ETA
COVERAGE
EMAIL OF SP
Do we handle MetLife?
YES
NO
How much is your adherence and attendance should be?
90%
85%
80%
What is the policy format for FARMERS ALLIANCE?
PA1-
APV
9 NUMERIC DIGITS
Do we need to ask the Safety Question ALWAYS?
YES
NO
{"name":"PRODUCT KNOWLEDGE (MED)", "url":"https://www.quiz-maker.com/QJ0TP8ULU","txt":"Name:, What is consider an Auto Fail?, If the NI hits a deer, what steps we should follow?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}