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PRODUCT KNOWLEDGE (MED)

A vibrant image depicting a team of professionals engaged in a training or learning session, with elements of virtual quizzes and customer service scenarios related to the MED industry.

Product Knowledge Quiz: Master MED Skills

Test your knowledge on the important aspects of product knowledge related to MED. This quiz covers various scenarios and protocols to ensure you're well-prepared.

  • Auto Fail Criteria
  • Incident Response Procedures
  • Service Offerings
14 Questions4 MinutesCreated by LearningExpert237
Name:
What is consider an Auto Fail?
Not creating an SO
Offer the NQR
Not repeating the call back number
Everything
If the NI hits a deer, what steps we should follow?
Offer RSA
Transfer to HO
Tell NI call 9-1-1 to raise a report
Provide HO phone number
Consult WordTrax
Offer accident program
The NI left the keys inside the IV but is a smart key ...
Offer a Tow
Locksmith Service
Inform NI about reprograming key w/dealership
Lockout Service
How many minutes I have to leave log notes in a SO
3 minutes
2 minutes
Doesn't matter meanwhile I am in 1SP Outbound
90 seconds
Where can I find rental or borrowed car info?
Policy # Box
Policy Info (Question Mark)
Services
View member history
Learning Opportunity Form is for ...
Glass Errors
WordTrax Change/Update Request
SP Complaints & Damages
To report an accident
Secondary Orders
All the answers
What company is linked to GEICO?
FARM BUREU
DOWC
HANOVER
FARMERS GS
A digital dispatch is ALWAYS with SP's non contracted
TRUE
FALSE
What info we provide to the NI when we find an SP
SO#
PO#
ATA
ETA
COVERAGE
EMAIL OF SP
Do we handle MetLife?
YES
NO
How much is your adherence and attendance should be?
90%
85%
80%
What is the policy format for FARMERS ALLIANCE?
PA1-
APV
9 NUMERIC DIGITS
Do we need to ask the Safety Question ALWAYS?
YES
NO
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