English training (online)
Hotel English Training Quiz
Welcome to the Hotel English Training Quiz! This quiz is designed to enhance your English communication skills specifically tailored for the hospitality industry.
Participate to:
- Learn proper greeting techniques for guests
- Improve your customer service language
- Prepare for real-world situations in a hotel setting
How you will greet guest on the first time they have arrived in the lobby?
Good afternoon Mr/Ms, welcome to The Amber Prime Hotel
Good afternoon Mr/Ms, enjoy your stay
Good afternoon Mr/Ms, how do you do?
Good afternoon Mr/ Ms, we glad you enjoy your stay
How you will greet the guest on the first time when doing a check-in?
Hello, how are you Ms/Mrs?
Good morning Mr/Ms, how may I assist you?
Good morning Mr/Ms, what’s up?
Good morning and have a nice day!
Which of the following is an example of the correct way to end the check-in process?
�Thank you for choosing to stay with us. I hope you enjoy your stay. Is there anything else I can assist you with?”
�Thank you for choosing to stay with us. Is there anything else I can assist you with?”
�Have a nice day and take care!”
Types of room in our hotel:
Super room, smart room, cozy room
Super room, executive, superior
Superior room, Deluxe king room, Suite
Deluxe king room, super room, big room
How to ask guest politely, when you want to help him/her with their luggage?
I will take this Mr/Ms
Let me help you to handle the luggage Mr/Mrs
Please mind your step
Please put it in the concierge Mr/Ms
Polite ways to ask guest pay for the bill, EXCEPT
The total amount is 1000rmb,do you want to pay by credit card?
The total amount is 1000 rmb,do you want to pay by wechat or alipay?
The total is 1000rmb, how are you going to pay?
The total is 1000rmb, do you want to pay by credit card, wechat, ot alipay?
When guest come for check in but the room is not ready, what should we say?
Im sorry Mr/Ms, the room is not ready yet. It will take 10 minutes, may we offer you a complimentart drink in the lobby bar while you are waiting?
Im sorry Mr/Ms please wait, the room is not ready yet
Im sorry Mr/Ms, the room is not ready. Just sit in the lobby, I will inform you later
The polite ways to offer a help for the guest, EXCEPT
What can I help you Mr/Ms?
What do I do Mr/Ms?
How may I assist you Mr/Ms?
What can I do for you Mr/ Ms?
Where is the Location of lobby bar, chinese restaurant, western restaurant, gym, and executive lounge in our hotel?
- What should you say when offering luggage service to the guest?
Mr/Ms let me help you to handle your luggage, then send it in the room
Mr/Ms im going to help
Should I carry the luggage Mr/Ms?
The polite way asking guest to sign the bill is:
Just sign here
Write your name in here please
Please check the bill and sign here, please
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