RTS MCD ISP Final

The only approved brand of ISP printers is Hewlett Packard.

If the DMB is displaying wrong items or incorrectly priced items, where do they go to fix it?

E-learning Machine and the ISP can Share the same Printer.

What input does the DMB with NEC Monitors have to be on to display properly?

If you get a "Hot News" pop up for the store you're pulling up, what should you do?

Which field should you use to identify the solution and state proof that the issue is fixed?

If you need to leave an incident open, what button do you press?

Which of the following issues should you mark as a Urgency 1 issue in Service Now?

Marking a resolution from knowledge is required to close your incident

What is the IP address of the ISP Equinox Serial Hub?

The Info Recorder only uses one cable to connect to the Equinox Serial Hub.

The ISP UPS is connected to which port on the Aten Serial Hub?

The Equinox Serial Hub connects to the POS Switch with an RJ45 cable.

The most common brand of KVM switch is Avocent.

If the store has a Daktech ISP and connectivity is down, we can get in through the dial up modem.

What is the IP address of the ISP printer?

The store can have Daktech or Lenovo ISP.

If the KB says to create a Service Order, you no longer need an approval from Rover or Supervisor.

You need an approval to tranfser a call to AWS.

Store Manager can bypass troubleshooting.

When escalating a piece of equipment, you only need one approval from a Rover or Supervisor.

If an O/O cannot remember all the information that is needed to issue an ISP password, we can still issue their password since they are the O/O.

If the store cannot backup to the CDRW, they can temporarily backup to the POS Server instead.

What script should you run when a Manager calls in requesting their ISP Password?

In a Cashless 3.0 store, Card Readers are not connected to the register by the multiport cable.

Under which menu on the Registers is the Reset Cashless Device/Gift Card Balance button?

Which brand of POS switch is supported in McDonald's restaurants?

The ISP server plugs into what port on the Patch Panel?

The POS Network uses what kind of cabling?

What is the standard color of the Ethernet cables for the POS Network?

The POS Network connects to the blue port on the Wayport Box.

The UPS will beep when it is on battery backup and not receiving power from an outlet.

You can ping anything on the POS Network through ProComm.

The modem for internet service at McDonald's.

A separate network switch used in case the primary POS switch goes down.

The Primary DNS for stores with an even store number.

The broadcast IP Address for stores with odd store number.

Use to connect to the ISP Session, navigate through the menus and enter information without doing RDP Connection

We can reboot the ISP session on a Daktech ISP.

We can provide the ISP password if the caller can provide the last 4 digit of their SSN.

Running the Locked up ISP script script will not work with ISP stuck in backup issue.