RTS MCD ISP Final
ISP Knowledge Assessment Quiz
Test your knowledge and understanding of ISP systems and protocols in this comprehensive quiz. Designed for employees and stakeholders in the ISP domain, this assessment will help reinforce essential concepts and procedures.
Key Features:
- 41 carefully curated questions
- Multiple-choice format to enhance learning
- Immediate feedback on your answers
If the DMB is displaying wrong items or incorrectly priced items, where do they go to fix it?
LMS
POS Server
ISP Server
RFM/RFM2
If you get a "Hot News" pop up for the store you're pulling up, what should you do?
Do exactly what the message states
End the call immediately
Ignore it, most Hot News doesn't apply to you
Read it exactly as its worded to the caller
Which field should you use to identify the solution and state proof that the issue is fixed?
Work Notes
Additional Comments
Short Description
Product
If you need to leave an incident open, what button do you press?
Assign to Me
Close Incident
Save
Update
Which of the following issues should you mark as a Urgency 1 issue in Service Now?
All Cashless Down
Backup Unsuccessful
Cashless down on Register 3
The ISP printer is not printing
If the store has a Daktech ISP and connectivity is down, we can get in through the dial up modem.
True
False
If the KB says to create a Service Order, you no longer need an approval from Rover or Supervisor.
True
False
When escalating a piece of equipment, you only need one approval from a Rover or Supervisor.
True
False
If an O/O cannot remember all the information that is needed to issue an ISP password, we can still issue their password since they are the O/O.
True
False
If the store cannot backup to the CDRW, they can temporarily backup to the POS Server instead.
True
False
What script should you run when a Manager calls in requesting their ISP Password?
ISP dump pass script
Find user password script
Backup Utilities script
Windows log in issues script
In a Cashless 3.0 store, Card Readers are not connected to the register by the multiport cable.
True
False
Under which menu on the Registers is the Reset Cashless Device/Gift Card Balance button?
Special Functions
Manager Menu
Support Account
Manager Drive Thru Options
Which brand of POS switch is supported in McDonald's restaurants?
Allied Telesyn
Linksys
Wayport
Daktech
A separate network switch used in case the primary POS switch goes down.
POS Switch
Cashless Switch
Backup Switch
Patch Panel
The broadcast IP Address for stores with odd store number.
255.255.255.255
255.255.255.192
156.154.70.42
156.154.71.42
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