EF-CERT: i2i Workplace Streamlining Efficiency and Productivity Certification Test
This is the Efficiency Certification Test in the i2i Workplace Series.
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
This is the Efficiency Certification Test in the i2i Workplace Series.
Disclaimer: The information provided in this training material & quiz is for instructional purposes only and is not intended as legal advice. As always, should you have any questions about policies and practices, seek the assistance of legal counsel.
SMARTER goals are specific, measurable, achievable, realistic, time-bound, economical, and within the person’s realm of control.
True
False
Employees should respond to emails as quickly as possible, even if they do not have the answer yet.
True
False
If you are attending the meeting as a participant, you should just listen and not speak up.
True
False
Group meetings generally work best when there are under seven people involved.
True
False
Providing handouts prior to meetings can help provide background information.
True
False
W. Edwards Deming is considered the father of Total Quality Management.
True
False
Business Process Reengineering is when all the engines are recalibrated.
True
False
Quality Control is the same thing as Quality Improvement.
True
False
The Six Sigma process is define, measure, analyze, improve, and control.
True
False
Action Plans list what is to be done, who should do it, and when tasks need to be completed.
True
False
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