CSE Up Training

We will use the CSE survey to rate Efficiency, Associate Experience, One Call Resolution, Overall Customer Experience and Brand.

The CSE is offered after the verification process.

As part of our solicitation process, Account Managers will ask the customer to complete a brief customer satisfaction survey.

We will provide the customer with our TCS number as the survey confirmation Code.

The Cyber team can solicit via e-mail, e-mail signature, web chat and text?

In the future, the survey will also be available through the IVR. The IVR survey will include the same questions as the online survey.

Our customers will be able to access our Customer Service Experience survey via our website.

When a customer chooses to complete the survey by text, we must e-mail the cyber team.

If a customer chooses to opt-out of any future CSE solicitation, they may do so by survey, email, phone or mail.

All requests to opt-out of surveys via text must be sent via e-mail or by mail.

When a customer chooses to opt-out via phone the Account Manager should place an SO(Survey Opt-Out) Remark code on the account.

We will solicit a survey per contact unless a customer has opted-out or if the call results in an immediate transfer.

The CSE solicitation process is part of the QA process, but will not deduct points.

Select your site.

Please enter your TCS#

Please enter your First and Last name.

Please your department.

Please select your supervisor's name.