CSE Up Training

We will use the CSE survey to rate Efficiency, Associate Experience, One Call Resolution, Overall Customer Experience and Brand.
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FALSE
The CSE is offered after the verification process.
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FALSE
As part of our solicitation process, Account Managers will ask the customer to complete a brief customer satisfaction survey.
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FALSE
We will provide the customer with our TCS number as the survey confirmation Code.
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FALSE
The Cyber team can solicit via e-mail, e-mail signature, web chat and text?
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FALSE
In the future, the survey will also be available through the IVR. The IVR survey will include the same questions as the online survey.
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FALSE
Our customers will be able to access our Customer Service Experience survey via our website.
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FALSE
We will utilize the SHIFT F9 function to email the survey.
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FALSE
When a customer chooses to complete the survey by text, we must e-mail the cyber team.
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FALSE
If a customer chooses to opt-out of any future CSE solicitation, they may do so by survey, email, phone or mail.
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FALSE
All requests to opt-out of surveys via text must be sent via e-mail or by mail.
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FALSE
When a customer chooses to opt-out via phone the Account Manager should place an SO(Survey Opt-Out) Remark code on the account.
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FALSE
We will solicit a survey per contact unless a customer has opted-out or if the call results in an immediate transfer.
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FALSE
The CSE solicitation process is part of the QA process, but will not deduct points.
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FALSE
Select your site.
East Coast Office
West Coast Office
Please enter your TCS#
Please enter your First and Last name.
Please your department.
TMC
TCS
INBOUND/OUTBOUND
HD
CYBER
QA
ADMIN
Please select your supervisor's name.
Aaron Aguirre
Angela Gadsby
Angie Carter
Anthony Canale
Arlene Alston
Billie Saunders
Camille Henry-Love
Catrina Brooks
Christina Adams
Christopher Rose
Dwanda Curry
Ed Scola
Gayle Wilson
Jackie Greenlee
Jane Miles
Jaquea Rookard
Jeannette James
Jim James
Joyce Foreman
Ken Candley
Kristie Watson
Lisa Paxson
Luz Torres
Michelle Howard
Paige Corin
Parker Brock
Reinair White
Robert Coleman
Saskya Montoya
Shannon Hearn
Scott Wolfe
Stephanie Staton
Viola Williams
Zina Moore
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