Pier 1
Pier 1 Customer Service Quiz
Test your knowledge of Pier 1's customer service policies with our engaging quiz! This quiz will help you understand the protocols for returns, exchanges, and customer inquiries.
- Check your understanding of key policies
- Learn about account authentication processes
- Enhance your ability to assist customers effectively
If the customer is calling to cancel within the 15 minutes time frame, All you need to do is to cancel on shopify and refund the customer directly
True
False
When a customer want to return a damaged items, We will add to the pier 1 shared sheet and initiate a return
True
False
Account Authentication: Once account/order has been located; you must proceed with a 2-step verification process before disclosing information. 1. First and last name 2. Full shipping address
True
False
If the customer is Inquiring about an estimated restocking date, we escalate and follow up with an update
True
False
A customer is asking about the dimensions of an Item, while it is not available on site .. We will escalate and get back to the customer with full details
True
False
We follow the price match process whenever the customer asks for cancelation due to price difference in other location regardless If the order was shipped or not yet
True
False
Any Gift card has an expiration date of 6 month
Which of the following is within the return policy
Customer is asking to talk to a supervisor
Customer is asking for shipping confirmation email
Customer is asking to unsubscribe from text messages clarifying that he already tried Sending STOP but he is still receiving messages
Customer is calling asking for a refund with a chargeback on profile
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