Pier 1

If the customer is calling to cancel within the 15 minutes time frame, All you need to do is to cancel on shopify and refund the customer directly

True

False

When a customer want to return a damaged items, We will add to the pier 1 shared sheet and initiate a return

True

False

Customer can only exchange after returning the items

True

False

We offer 20% discount when a customer requests cancellation after the items were shipped

True

False

Account Authentication: Once account/order has been located; you must proceed with a 2-step verification process before disclosing information. 1. First and last name 2. Full shipping address

True

False

If the customer is Inquiring about an estimated restocking date, we escalate and follow up with an update

True

False

A customer is asking about the dimensions of an Item, while it is not available on site .. We will escalate and get back to the customer with full details

True

False

We follow the price match process whenever the customer asks for cancelation due to price difference in other location regardless If the order was shipped or not yet

True

false

Chat Resolution time is 48 hours

True

False

Any Gift card has an expiration date of 6 month

Which of the following is within the return policy

Customer is asking to talk to a supervisor

Customer is asking for shipping confirmation email

Customer is asking to unsubscribe from text messages clarifying that he already tried Sending STOP but he is still receiving messages

Customer is calling asking for a refund with a chargeback on profile

{"name":"Pier 1", "url":"https://www.quiz-maker.com/QJJHGFR7B","txt":"If the customer is calling to cancel within the 15 minutes time frame, All you need to do is to cancel on shopify and refund the customer directly, When a customer want to return a damaged items, We will add to the pier 1 shared sheet and initiate a return, Customer can only exchange after returning the items","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}

Quiz Maker