Coles Code of Conduct Knowledge Test

Welcome to the Code of Conduct knowledge test

This test will test your knowledge on the Code of Conduct that you are bound to abide by as a condition of your continued employment in the Company.

You are about to be asked 35 questions. You must answer all of these correctly to score a Satisfactory mark on the test. You will be provided the correct answer after you answer each question. You will NOT be able to go back and choose another answer mid-way through. Please choose carefully.

Good luck!

First, let's get to know who you are. Please answer a couple of questions about who you are

Welcome to the Code of Conduct knowledge test

This test will test your knowledge on the Code of Conduct that you are bound to abide by as a condition of your continued employment in the Company.

Good luck!

First, let's get to know who you are. Please answer a couple of questions about who you are

What store do you work in? Please provide your 4 digit store number.

What department do you work in?

The test will now begin. Press [Next] to start.

What is a "Conflict of Interest"?

A) Where Coles and your interests do not meet with each other

B) Where the potential to influence a business decision to benefit yourself or a third party you may be affiliated with

C) When two subjects you are interested in contradict each other

True or False: If you have a Conflict of Interest with Coles, you must declare it to your manager

True

False

True or False: If a manager was to employ a family member in the store they worked at, this would be considered as a Conflict of Interest

False

True

True or False: I am allowed to accept a gift from a customer

True

False

True or False: I can freely use the Coles Logo because I work for the company

True: I can use the logo freely

False: I can't freely use the logo - it's copyrighted

You are starting your break, and intend to buy some food and a drink, but the store is very busy today, and there is a considerable wait to check out.

Choose what you would do

A) Wait in the queue to purchase your items before consuming them

B) Eat your food whilst waiting in the line

C) Take the food to the break room and eat it there, and then pay for it at the register when it is quieter

D) Pay for it after you have finished working.

Which of the following reasons for dismissing a Team Member would be in violation of the code of conduct

A) The team member was found stealing stock

B) The team member was found to be sexually harassing a co-worker

C) The team member was found to be distributing confidential information

D) The team member was found to be past the retirement age

True or False: Because Social Media, like Facebook, Twitter, Snapchat, Instagram and the like are so big these days, it really does not matter if my profile doesn't look 100% online, and reflect a professional work ethic

True: It does not matter

False: It does matter

True or False: It is a violation of the Code of Conduct to show to work in torn, tattered or stained uniform

True

False

True or False: It is acceptable behavior to smoke on the company premises

True: You can smoke anywhere

False: You must smoke only in the designated areas

The possession of alcohol at work is a violation of the Code.

True

False

If you were to have a couple of alcoholic drinks before you came to work, would you be in violation of the Code?

Yes: I would be in violation

No: I would not be in violation

If a reporter from a TV station asks you about the ongoing debacle with the Milk pricing whilst you were working, how should you respond

A) I should refer them to another co-worker

B) I should remain silent

C) I should refer them to a manager

D) I should answer their questions

E) I should refer them to Corporate Affairs

F) I should tell them to go away and evict them from the store

True or False: It is acceptable to gossip on Facebook about a horrible customer you had at work today

True: It's OK to do this

False: It is NOT OK do this

True or False: If you asked a co-worker for their phone number, and they refuse to give it to you, and you ask them a couple more times, you would be considered in violation of the Code

True: This is a violation of the Code

False: Getting phone numbers isn't a breach of the Code

True or False: Line Managers are exempt from the Code of Conduct

True

False

Fill in the blank:

Coles _______ accept conduct that results in a team member fearing or experiencing negative consequences as a result of raising a genuine concern

Will

Will not

Might

Doesn't

Outright and blatant violations of Safety Procedures is in violation of the Code and may result in

Nothing whatsoever

Coaching or re-training

Summary dismissal

Loss of Team Member Discount privleges

There is more than one correct answer to this question:

Please choose one of the following that you think could be defined as a "Company Resource"

True or False: Abuse of Company Resources may result in your summary dismissal

True

False

True or False: Ranking games (where you rate a team member as "hot or not", or place their attractiveness on a scale, etc) is a violation the Code of Conduct, and should be considered sexual harassment.

True

False

Choose the correct answer: Refusing service to a customer because of their ethnicity is

NOT a violation of the Code

A violation of the Code

Thinking about the previous question, if you refuse service to someone because of their ethnicity, religion, age or disability

You would be in violation of the Code, and you may be summarily dismissed

You would NOT be in violation of the code, and you can relax

Fill in the blank.

Because I work for Coles, and I already receive a discount, I ______ put stock away to receive an even bigger discount later on.

Can

Can NOT

True or False: It is acceptable to serve your mates at the register, because you saw someone else do it

True: This is acceptable

False: This is not acceptable

If you see someone actively breaching the Code of Conduct, but then you do not report the breach you observed;

You would also be in breach of the Code

You would not be in breach of the Code

Laughing behind a customer or team members back about a mistake they made

Would be considered bullying which is a violation of the Code

Is OK because everyone makes mistakes, and they'll get over it

True or False: Coles has a ZERO alcohol and drug tolerance policy

True

False

True or False: Bringing a knife from home to work is permissible action

True

False

As a Team Member, you are permitted to discuss pricing with suppliers and/or competitors

True: I am allowed to do this

False: This is not acceptable conduct

If you found an Out of Code item that is 1 day past its Best Before, would it be OK to sale it to a customer ?

Yes: Best Before dates aren't strict like Use By Dates

No: It is illegal to sell anything past it's date, Best Before or Use By.

If you were made aware that a line was about to go on a large promotion (such as an Every Day Down Down), it would be OK to tell your friends and family

Yes: Of course it would be. Free advertising and the like, right ?

No: This is a breach of Confidentiality, and I could be dismissed for this!

True or False: If your store has a surplus of Team Member Christmas Gifts, it would be OK to take another one, as there are clearly heaps of them and it would go un-noticed.

True: It would be OK to take one more.

False: It would not be OK to take one more.

Who should you report a violation of the Code to?

Your manager, or another manager you are more comfortable talking to

StopLine

APRL (Asset Protection Reporting Line)

CID (Critical Incidents Helpdesk)

Fill the blank

With respect to privacy

We ________ accept collection, use or disclose information for anything other than the purpose for which it is required

Will not

Will

Shall

Might

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