Cisco cooperation survey
Cisco Cooperation Survey
Welcome to the Cisco Cooperation Survey! We value your feedback to improve our services and enhance your experience. Your responses will help us understand your satisfaction with the Cisco Hub service and how our team can better support you.
Please take a moment to answer the following questions:
- Rate your satisfaction with Cisco services.
- Share your insights on resolution efficiency.
- Provide suggestions for communication improvements.
How satisfied are you with current Cisco Hub service?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
My case is resolved fast without any blockers or issues on Cisco side.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
When I have an issue with case resolution I always provide feedback to Cisco Hub.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Are you satisfied with the actions taken by current Partner Operations Manager (Rhoda Tichatschek) when involved in solving an issue?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Are you satisfied with the actions taken by current EMEAR Customer Service Manager (Fiona Somerville) when involved in solving an issue?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Do you see room for improvment in communication between our team and Cisco? If yes, please let us know your idea of improvement.
How satisfied are you with communication/cooperation with Cisco Account Manager when issues with quote need to be resolved? (Cisco AM is the quote creator)
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
I use Webex teams when communication with Cisco representative is needed.
Always
Usually
Sometimes
Rarely
Never
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