Trade-uary Contact Centre Quiz
Trade-uary Contact Centre Quiz
Welcome to the Trade-uary Contact Centre Quiz! Test your knowledge on our official help site, contact centre metrics, and more. This is a great opportunity to ensure you have the right information at your fingertips.
In this quiz, you will cover:
- Official help site locations
- Contact centre metrics
- IVR payment solutions
- Performance targets
Where you can find our official help site?
Helpme.awayresorts.co.uk
Help-a-guest.awayresorts.co.uk
Help.awayresorts.co.uk
Sos.awayresorts.co.uk
Which of these acronyms are associated with the contact centre's metrics? (Select All That Apply)
AAR
AWT
RADAR
CvR
BOGOFF
ACT
AHT
CSAT
UKIP
ICU
Bringing in an IVR Payment Solution could save over 1,000 transactional calls a week during peak from needing to be handled by an agent?
True
False
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