Maximizing the Guest Experience
Maximizing Guest Experience Quiz
Welcome to the Maximizing Guest Experience Quiz! This quiz is designed to evaluate your understanding of effective guest interactions and service protocols in the beauty industry.
Test your knowledge and discover how well you understand our guest experience principles!
- 10 engaging questions
- Assess your knowledge on guest care
- Learn how to enhance guest satisfaction
How often should guests be returning for their Brazilian wax?
2-3 Weeks
3-4 Weeks
4-5 Weeks
5-6 Weeks
True or False? Guest receive digital forms to fill out before each reservation?
True
False
When is the BEST time to mention our current promotions to the guest?
Check-In
In Suite
Check-Out
All of the above
How often should our guests be hearing about our 4 step process?
Just during their first reservation
Once a year
Every 6 months
At every reservation
True or False? We should only be talking about wax passes during check-out
True
False
How many points do guests receive for rebooking?
200
500
100
50
Which of the following can be put on a payment plan?
Student/Military B3G1
B6G1
B9G2/B9G3
Unlimited
Package bundles totaling $150 or higher
All of the above
When should we be asking guests to add on services?
At check-in
During confirmation calls
When confirming services in suite
All of the above
What is our referral program?
$5 for every referral
$10 for every referral
$5 for ever referral - limit 10
$10 for every referral - limit 10
How often should we be discussing aftercare with our guests?
At every reservation
Just during their first reservation
When you notice ingrown hairs, dead skin, etc.
When the guest asks you a question about products/skincare
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