Master Plan

Master Plan Quiz

Test your knowledge about the Master Plan and its principles! This quiz is designed to help you understand the key components and goals of Services Australia.

10 engaging multiple choice questions
Learn while you play
Perfect for staff wanting to familiarize themselves with the Master Plan

10 Questions2 MinutesCreated by ApplyingIdea245

What is not one of the three parts to achieving the Master Plan?

Deliver for the Customer

Deliver for the Government

Build the Capability for Sustained Change

Develop Networks and partnerships

What is the goal of the Master Plan?

To make government services simple for the staff to provide a quality service

Modernising Services Australia

Making Government services simple so people can get on with their lives

What is the name of the symbol Services Australia is adopting as their logo?

Fast forward symbol

Progress symbol

Moving forwards symbol

Skip symbol

What are the 4 principles underpinning the Master Plan?

Simple, Heartfelt, Respectful, Training

Service, Helpful, Rambling, Transparent

Simple, Helpful, Respectful, Transparent

Service, Heartfelt, Rambling, Training

What does success look like for Life Events Redesign?

Streamlined set of 2-3 customer journeys for significant life events

Streamlined experiences for more customer cohorts across life events

Simplified processes and integrated data and systems to make the experience of customers during the life event 'just work'

A seamless customer experience that includes proactive communications, simplified process and integrated data tailored to customer needs when experiencing a life event

How will our way of working look by 2025?

Dynamic agile teams drive continuous enhancements to the customer experience

Multi-disciplinary teams within Services Australia drive customer priorities in-line with agency vision

Multi-disciplinary teams aligned to customer products and journeys are formed

Between now and 2025 what are the expectations for a staff member (multi choice)?

I am focused on our master plan and clear about what it means for my role

I understand how my work contributes to helping customers progress

I have improved tools and resources to help me excel in my work for customers

I feel valued for the work that I do and the successes achieved

I access the training I need to be part of change and grow in my role

I am encouraged to take responsibility and trusted to do my job. I am confident to put forward ideas

I look constantly for opportunities to deepen my knowledge and extend my experience

If you have a story about what the principles mean for your role, who can you contact?

MASTER.PLAN

MASTER.PLAN.FEEDBACK

MASTER.PLAN.STORY

MP.STORY

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