Master Plan
Master Plan Quiz
Test your knowledge about the Master Plan and its principles! This quiz is designed to help you understand the key components and goals of Services Australia.
- 10 engaging multiple choice questions
- Learn while you play
- Perfect for staff wanting to familiarize themselves with the Master Plan
What is not one of the three parts to achieving the Master Plan?
Deliver for the Customer
Deliver for the Government
Build the Capability for Sustained Change
Develop Networks and partnerships
What is the goal of the Master Plan?
To make government services simple for the staff to provide a quality service
Modernising Services Australia
Making Government services simple so people can get on with their lives
What year was DHS formed?
2009
2010
2011
2012
What is the name of the symbol Services Australia is adopting as their logo?
Fast forward symbol
Progress symbol
Moving forwards symbol
Skip symbol
What are the 4 principles underpinning the Master Plan?
Simple, Heartfelt, Respectful, Training
Service, Helpful, Rambling, Transparent
Simple, Helpful, Respectful, Transparent
Service, Heartfelt, Rambling, Training
What does success look like for Life Events Redesign?
Streamlined set of 2-3 customer journeys for significant life events
Streamlined experiences for more customer cohorts across life events
Simplified processes and integrated data and systems to make the experience of customers during the life event 'just work'
A seamless customer experience that includes proactive communications, simplified process and integrated data tailored to customer needs when experiencing a life event
How will our way of working look by 2025?
Dynamic agile teams drive continuous enhancements to the customer experience
Multi-disciplinary teams within Services Australia drive customer priorities in-line with agency vision
Multi-disciplinary teams aligned to customer products and journeys are formed
What is at the heart of everything we do?
Services Australia Master Plan
Governance
Leadership
Customer experience
Technology
Between now and 2025 what are the expectations for a staff member (multi choice)?
I am focused on our master plan and clear about what it means for my role
I understand how my work contributes to helping customers progress
I have improved tools and resources to help me excel in my work for customers
I feel valued for the work that I do and the successes achieved
I access the training I need to be part of change and grow in my role
I am encouraged to take responsibility and trusted to do my job. I am confident to put forward ideas
I look constantly for opportunities to deepen my knowledge and extend my experience
If you have a story about what the principles mean for your role, who can you contact?
MASTER.PLAN
MASTER.PLAN.FEEDBACK
MASTER.PLAN.STORY
MP.STORY
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